100% lettings valuation accuracy
71% lettings fee satisfaction
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Mar 09,2020
Mar 09,2020
0
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I am appalled by the way your company is treating me.
I have informed your agent Beth that I have mental health issues - general anxiety disorder and ADHD. I asked her for assistance In managing the letting process as all my family lives abroad and unable to come and help me due to their circumstances.
From first go I felt that I was treated by your agency without respect. Beth would not keep the time of appointment, would not inform me of changes of dates or times of viewings, would not explain clearly the whole process and my role in it. She did not return my calls on many occasions when I left the messages for her with Jasmin or other agents. On recent occasion she entered my house in my absence without my permission which caused me a lot of stress.
When I asked for advice and help with getting my house ready for the new tenants she bluntly refused to communicate with me and passed me on to Julie, her manager, who took the patronising tone of voice as an intimidating weapon. I constantly feel intimidated and humiliated by the employees of your company.
The last straw was the incident with a cleaning service , which Clee promised to arrange for me.
I informed Beth a few times that I am struggling to get the house ready on time and again no advice or reassurance was given.
On Thursday 5th March three ladies entered my house (Rio, Stephanie and Caroline) they did not show me any ID nor did they give me the name of their company. They walked round my house and told me that they were here to do the estimation only. The inventory was due the next day - Friday 06/03/20.
They told me it will take 4hours to clean and will cost me £125. I assumed that agency was to pay for it out of my bond. Then I asked them if they could come on Sunday the day before new tenants moving in and they said they would. They told me that they will come at 11:00 on 08/03/20.
On 06/03/20 I was expecting the inventory man to visit and when he did not turn up, I had to call agency again. It turned out that his appointment was rescheduled but no one informed me clearly about this. I don’t always have access to internet and I specifically requested agency to communicate with me via phone calls or in person. (This was ignored on many occasions )
I got my house ready for the cleaners on Sunday 08/03/20 and texted Stephanie on her number at 10:57 informing her that I was expecting them. She did not reply. No one turned up at all. I left three txt messages and made a numerous phone calls . And emailed Clee.
When I realised that Stephanie blocked my phone calls I asked my friend G Charles to call her number and he got through immediately. She told him that the agency instructed them not to visit me on Sunday and refuse to provide me their service. She mentioned that there was an issue with the payment but would not give any more details as to what exactly they were told by the agency.
That was @ 18:30. The whole day I was trying to get hold of cleaners and was hoping that they will turn up, but discovering that they were told by the agency not to help me was a real shock.
Could you please inform me which body you are a member of : The Property Ombudsman or Property Redress Scheme as I am going to lodge a formal complaint about the way I was treated by your company.
Kind Regards, Anna Semenenko
I have informed your agent Beth that I have mental health issues - general anxiety disorder and ADHD. I asked her for assistance In managing the letting process as all my family lives abroad and unable to come and help me due to their circumstances.
From first go I felt that I was treated by your agency without respect. Beth would not keep the time of appointment, would not inform me of changes of dates or times of viewings, would not explain clearly the whole process and my role in it. She did not return my calls on many occasions when I left the messages for her with Jasmin or other agents. On recent occasion she entered my house in my absence without my permission which caused me a lot of stress.
When I asked for advice and help with getting my house ready for the new tenants she bluntly refused to communicate with me and passed me on to Julie, her manager, who took the patronising tone of voice as an intimidating weapon. I constantly feel intimidated and humiliated by the employees of your company.
The last straw was the incident with a cleaning service , which Clee promised to arrange for me.
I informed Beth a few times that I am struggling to get the house ready on time and again no advice or reassurance was given.
On Thursday 5th March three ladies entered my house (Rio, Stephanie and Caroline) they did not show me any ID nor did they give me the name of their company. They walked round my house and told me that they were here to do the estimation only. The inventory was due the next day - Friday 06/03/20.
They told me it will take 4hours to clean and will cost me £125. I assumed that agency was to pay for it out of my bond. Then I asked them if they could come on Sunday the day before new tenants moving in and they said they would. They told me that they will come at 11:00 on 08/03/20.
On 06/03/20 I was expecting the inventory man to visit and when he did not turn up, I had to call agency again. It turned out that his appointment was rescheduled but no one informed me clearly about this. I don’t always have access to internet and I specifically requested agency to communicate with me via phone calls or in person. (This was ignored on many occasions )
I got my house ready for the cleaners on Sunday 08/03/20 and texted Stephanie on her number at 10:57 informing her that I was expecting them. She did not reply. No one turned up at all. I left three txt messages and made a numerous phone calls . And emailed Clee.
When I realised that Stephanie blocked my phone calls I asked my friend G Charles to call her number and he got through immediately. She told him that the agency instructed them not to visit me on Sunday and refuse to provide me their service. She mentioned that there was an issue with the payment but would not give any more details as to what exactly they were told by the agency.
That was @ 18:30. The whole day I was trying to get hold of cleaners and was hoping that they will turn up, but discovering that they were told by the agency not to help me was a real shock.
Could you please inform me which body you are a member of : The Property Ombudsman or Property Redress Scheme as I am going to lodge a formal complaint about the way I was treated by your company.
Kind Regards, Anna Semenenko
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Opening Hours
Address
Clee Tompkinson Francis
40 Station Road
Port Talbot
Neath Port Talbot
SA13 1JS
01639 881556
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 71% | £425 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 1 | 0 | 0 | 1 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 30,2021
Apr 30,2021
0
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Can't thank Ashleigh Lewis from the Port Talbot branch enough from the start of my application progress to moving me in. Always at the end of the phone immediately with any queries I needed answered. Amazing customer service and very helpful. Thank you for such ...
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Mar 24,2021
Mar 24,2021
1
people found
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I am renting with this compnay at the moment and my experience has been less than impressive. About a month or so after moving into the property I started to have issues with mould and mildrew creeping up one wall. I informed them about it ...
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Feb 12,2021
Feb 12,2021
0
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Absolutely thrilled with the service I have received from Chris Clarke. Very helpful from the start. I would highly recommend the company and staff. Made the process as easy as it could be, sign posted next steps clearly and Chris was on hand to answer ...
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Mar 09,2020
Mar 09,2020
0
people found
this helpful
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I am appalled by the way your company is treating me.
I have informed your agent Beth that I have mental health issues - general anxiety disorder and ADHD. I asked her for assistance In managing the letting process as all my family lives abroad ...
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read full review
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Sep 13,2017
Sep 13,2017
0
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Quick communication and feedback.
Had a viewing the next day of the home I requested to see.
Hopefully will get the home I wanted...
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Comment on agent fees
Good
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Aug 25,2017
Aug 25,2017
0
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I am very pleased with all communication I've had from the staff and they are always polite and helpful....
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Apr 23,2015
Apr 23,2015
2
people found
this helpful
this helpful
From first contact with them to moving in & beyond have found Clee to be extremely helpful & efficient. We were re-locating from England to Wales and setting up 2 new businesses so had specific needs in finding the right property. They listened to our needs and matched ...
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Sep 19,2014
Sep 19,2014
3
people found
this helpful
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I am very upset and saddened by the way i was dealt with today. I arranged with a man named Ian from the port talbot branch at clee to view a nice two bedroom property for myself and my daughter.
As the bus was stuck ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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