Awful letting agency, when we moved in to the flats they were left in a disgusting fashion, grime in the bathroom, missing draws, broken sofa, mouldy blinds, generally dirty etc etc etc. We informed them of these issues several times and no change was made, but they would be the first to moan if the rent pay was late (once). However when we vacated the flat they blamed us for the problems, luckily we had taken photos of said damage and we had covered ourselves.
Staff are poor, completely out of touch, they have very little knowledge of what they are doing, particularly the males.
Avoid at all costs.