The apartment was very dirty when we moved in and they were unapologetic about it. They were very slow to get anything done and appeared to keep no notes of queries as every time we rang we had to explain the situation again. They asked me to lie to potential residents looking at our flat re the price we paid as they were increasing it. They\'re very friendly when you ring with a query but any problems they become confrontational quickly. These are just a few examples of issues I had with them. Overall, I found them to be rude, inconsiderate and difficult to deal with. I\'ve rented properties for 10 years and never have I dealt with such incapable and unprofessional agents. I dreaded having to deal with them.
What agent could do to change your mind?
More recording of conversations and taking notes on issues. More proactive in getting issues resolved. Less confrontational. In sum, more professional.