96% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
82% lettings fee satisfaction
Feb 27,2020
Feb 27,2020
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The worst professional entity I've ever dealt with.
From day 1 Chelton Brown lettings team has been unclear and contradictory in their communication to me, as well as being seemingly incapable of sharing important information between themselves and with the landlady. In addition, they;
- Failed to update the deposit documentation and insisted that my ex would receive the deposite back, for which they were reported to the Property Ombudsman.
- Failed to document there was a pet at the property - despite email confirmation and an additional £200 being paid in to the deposit - to the extent where it was falsely reported in the final inspection.
- Tried to justify charging more as an admin fee for a 12 month contract (£130) as opposed to a 6 month contract (£75) without any justification. This amount was finally refunded to me after numerous complaints.
- Gave an unsatisfacory reference to a prospective agent during the final week of tenancy that resulted in a new property falling through, despite 3 years without issue regarding payment. They were reported to the Property Ombudsman again regarding this.
- Failed to inform the landlady to the point where - on the penultimate day of tenancy - she turned up at the property without notice (in direct violation of the contract).
- Threatened to charge me for an extra day if I didn't return 1 key to the office before the final inspection took place, despite the fact that I (and anyone else in a rented property for that matter) could easily make as many copies of keys as I wanted and access the property at any time after any move-out date. Total lack of common sense.
- Failed to make contact of any sort after 10 days of move-out date, to the point where I had no choice other than to dispute this with the tenancy deposit scheme. They then took a further 10 days to provide evidence, all while having absolutely no regard for the fact that I was nearly £1400 out of pocket due specifiaclly to their negligible effort.
- Upon the dispute being raised, contacted my ex (who hadn't lived at the property for almost a year) and requested that she inform the TDS that she did not want to dispute any deductions, in an effort to avoid repercussions through adjudication of the case.
- Recorded in the final inspection that the property had not been cleaned, despite their own documentation stating that the majority of areas were to the standard of the check-in, a direct contradiction. Furthermore, supported the landlady in claiming over £300 of cleaning bills against the deposit (including a fee due to the unrecorded pet, as above). I spent an entire weekend plus took an additional 2 days of annual leave to clean the property.
- Supported the landlady in making a claim of £700 against the deposit for redecorating, recording in the final inspection that I had painted the downstairs of the property to a poor standard, when infact the poor level of renovation related to the previous tenant, a fact they failed to record. The landlady is selling the property, and thus any redecoration is to add value to the house for it's sale. Frankly disgusting that this claim was put in.
- Supported a number of undocumented claims by the landlady, including a deduction for a new toilet seat (despite this not being recorded at all in the final inspection) and time spent cleaning exterior windows (again, not recorded, and frankly ridiculous to be charged for someone's time to apparently clean part of their own house post-tenancy without any evidence of any sort).
It's now almost March, and despite moving out 50 days ago I'm yet to receive any of my deposit back. The lack of decency and inability on Chelton Brown's part to treat people like people and not the contracts from which they make their money is sickening. I'm no longer a tenant and therefore Chelton Brown - despite being directly responsible for any financial predicament I may have found myself in due to their infathomable incompetence - don't care. I have now moved elsewhere through a private landlord, as Chelton Brown have genuinely put me off ever using an agency again. I eagerly await a response from the Ombudsman on the numerous complaints I have made, and would highly recommend avoiding entering in to any contract with this agency.
From day 1 Chelton Brown lettings team has been unclear and contradictory in their communication to me, as well as being seemingly incapable of sharing important information between themselves and with the landlady. In addition, they;
- Failed to update the deposit documentation and insisted that my ex would receive the deposite back, for which they were reported to the Property Ombudsman.
- Failed to document there was a pet at the property - despite email confirmation and an additional £200 being paid in to the deposit - to the extent where it was falsely reported in the final inspection.
- Tried to justify charging more as an admin fee for a 12 month contract (£130) as opposed to a 6 month contract (£75) without any justification. This amount was finally refunded to me after numerous complaints.
- Gave an unsatisfacory reference to a prospective agent during the final week of tenancy that resulted in a new property falling through, despite 3 years without issue regarding payment. They were reported to the Property Ombudsman again regarding this.
- Failed to inform the landlady to the point where - on the penultimate day of tenancy - she turned up at the property without notice (in direct violation of the contract).
- Threatened to charge me for an extra day if I didn't return 1 key to the office before the final inspection took place, despite the fact that I (and anyone else in a rented property for that matter) could easily make as many copies of keys as I wanted and access the property at any time after any move-out date. Total lack of common sense.
- Failed to make contact of any sort after 10 days of move-out date, to the point where I had no choice other than to dispute this with the tenancy deposit scheme. They then took a further 10 days to provide evidence, all while having absolutely no regard for the fact that I was nearly £1400 out of pocket due specifiaclly to their negligible effort.
- Upon the dispute being raised, contacted my ex (who hadn't lived at the property for almost a year) and requested that she inform the TDS that she did not want to dispute any deductions, in an effort to avoid repercussions through adjudication of the case.
- Recorded in the final inspection that the property had not been cleaned, despite their own documentation stating that the majority of areas were to the standard of the check-in, a direct contradiction. Furthermore, supported the landlady in claiming over £300 of cleaning bills against the deposit (including a fee due to the unrecorded pet, as above). I spent an entire weekend plus took an additional 2 days of annual leave to clean the property.
- Supported the landlady in making a claim of £700 against the deposit for redecorating, recording in the final inspection that I had painted the downstairs of the property to a poor standard, when infact the poor level of renovation related to the previous tenant, a fact they failed to record. The landlady is selling the property, and thus any redecoration is to add value to the house for it's sale. Frankly disgusting that this claim was put in.
- Supported a number of undocumented claims by the landlady, including a deduction for a new toilet seat (despite this not being recorded at all in the final inspection) and time spent cleaning exterior windows (again, not recorded, and frankly ridiculous to be charged for someone's time to apparently clean part of their own house post-tenancy without any evidence of any sort).
It's now almost March, and despite moving out 50 days ago I'm yet to receive any of my deposit back. The lack of decency and inability on Chelton Brown's part to treat people like people and not the contracts from which they make their money is sickening. I'm no longer a tenant and therefore Chelton Brown - despite being directly responsible for any financial predicament I may have found myself in due to their infathomable incompetence - don't care. I have now moved elsewhere through a private landlord, as Chelton Brown have genuinely put me off ever using an agency again. I eagerly await a response from the Ombudsman on the numerous complaints I have made, and would highly recommend avoiding entering in to any contract with this agency.
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Opening Hours
Address
Chelton Brown
4\/5 George Row
Northampton
Northamptonshire
NN1 1DF
01604 603433
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £100,000 | £397,000 |
| Lettings | 89% | 82% | £400 | £1,395 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 2 | 62 | 18 | 27 | 3 | 11 | 2 | 3 | 4 |
Areas covered
- NN1
- Northampton
- NN2
- Northamptonshire
- NN3
- Duston
- NN4
- NN5
- NN6
- NN7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 29,2022
Apr 29,2022
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Amazing experience. So helpful and always on hand when we needed them, even when things were out of their hands....
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Sep 03,2021
Sep 03,2021
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Isabelle is extremely supportive and professional and was so tolerant and patient with my million and one questions in the lead up to move. She made the process very simple and easy and is a pleasure to deal with....
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Aug 17,2021
Aug 17,2021
2
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Worst agents ever. Day we moved into a rental house we had no electricity or gas agent came out at 5 to5 and said nothing she can do as she was going home at five. This was a start of a little Ng line of issues ...
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Jul 05,2021
Jul 05,2021
0
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We sold our house via Chelton Brown and were very pleased with the valuation, marketing and sale of our property. The after sale service and support offered were superb and really made us glad we chose them. Updates and communications were frequent and relevant....
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Jun 18,2021
Jun 18,2021
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Everyone at Chelton Brown Northampton office proved to be very helpful. Nothing seemed to be too much trouble for them. Very pleased with professional service provided. Thank you to all....
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Jun 17,2021
Jun 17,2021
0
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Jo and Gemma could not have been more helpful. From the moment I walked through the door to completion fantastic. There attention to detail and communication was spot on, not too pushy but keeping you updated....
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Jun 16,2021
Jun 16,2021
1
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Recently had chelton brown sell our house on get billing, we had the pleasure of having Chris look after our sale and Georgia for the onward.
Chris was in very enthusiastic and optimistic from the offset but came true to his word and sold our ...
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Jun 15,2021
Jun 15,2021
0
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The best lettings agents around, they really care and Isabelle was so brilliant in helping us find the perfect place. Would not hesitate to recommend using them, 1st class!...
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Jun 03,2021
Jun 03,2021
0
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Georgia Shotton was a pleasure to work with. Straightforward and Efficient. Made the transaction easy.
Graham Davidson was also very patient with us during the initial considerations until we confirmed our decision to purchase this property.
Appreciate both your help. Thank you for your patience....
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May 21,2021
May 21,2021
0
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We have been working with Chelton Brown for the last 13 years.
They managed our property with great efficiency and they recently sold it for us.
They provide a good service and excellent customer care. We highly recommend Chelton Brown for letting and sale.
Merci beaucoup ;...
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May 17,2021
May 17,2021
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A very good experience. Everything went smoothly and without any issues. Everyone was very helpful and profesional also very nice....
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May 15,2021
May 15,2021
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Jan westbrook and isabelle rudd where fantastic so helpful and kept us updated nothing was too much trouble thank you so much...
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May 03,2021
May 03,2021
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Had a fantastic experience with Chelton Brown dealing with the sale of my property. I have mainly dealt with Georgia and Mario who have been superb from the start. For the price I paid I can't fault their service. I never had to chase them ...
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May 01,2021
May 01,2021
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Excellent service given by Michelle Murphy and the whole team of CB.
Very pleased with the whole process of finding the tenant service and they managed to find tenant on available date....
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Apr 30,2021
Apr 30,2021
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This was my first experience as a Landlord and I have been very pleased with how friendly, knowledgeable, helpful and professional all the staff at Chelton Brown have been throughout the whole process.
I do not live near to Northampton, so I needed a comprehensive ...
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Apr 27,2021
Apr 27,2021
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Smooth transaction. Gemma and Chris were very helpful. They always took the time to explain matters to us and they would always promptly respond to emails or call us back if they missed our calls....
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Apr 27,2021
Apr 27,2021
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Absolutely brilliant! Helpful right from the get go, very responsive. Super easy and stress free process. Joshua Buswell went above and beyond to help me and I couldn’t be more grateful....
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Apr 26,2021
Apr 26,2021
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Great service from James, Chris, Lynne and Gemma. Would definatelly recommend Chelton Brown and will use then again in the future....
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Apr 16,2021
Apr 16,2021
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Outstanding service . Friendly and helpful. Accurate knowledgeable valuations and competitive pricing. Buyers / viewings almost straight away. Several potential problems in the sale were dealt with by Chris and through his professionalism we got our sale sorted and purchase of our dream house.
I can't reconnect ...
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Apr 12,2021
Apr 12,2021
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Excellent service throughout the process. The staff made the sale go smoothly and stress-free. I would have no hesitation in recommending the Northampton branch....
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Apr 06,2021
Apr 06,2021
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Cannot be more grateful to Georgia, who from taking over our purchase at the end of the chain, pushed it through to completion at a very busy time in the housing market. Our chain had many hindrances but she kept our seller and ourselves up ...
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Mar 22,2021
Mar 22,2021
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The team at Chelton Brown have done an EXCELLENT job for us, by swiftly selling our apartment, and enabling us to buy our new home. Every part of the process has been remarkable, and they have exceeded our expectations at every level.
I'd like to ...
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Mar 16,2021
Mar 16,2021
1
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Massive THANK YOU for James and Lynne for being with us on our house buying trip. Its been very stressful for us as first time buyers, but Lynne was able to comfort me everytime we were talking, assuring that everything will be fine and James ...
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Mar 12,2021
Mar 12,2021
1
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They are scams. Bad customer service and will do anything not to repay your holding deposit despite providing the correct information to them and the property was never taken off the market either. Don't use them not trustworthy!!!...
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Mar 10,2021
Mar 10,2021
0
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the best is an agency that keeps its word and is worth renting or buying from them!today I also received the property, very clean and maintained!I chelton brown nr 1....
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Feb 23,2021
Feb 23,2021
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We found everyone involved in our sale to be attentive, informed and personable. Everyone was quick to respond to our queries, however small, and we valued the advice and expertise that we gained....
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Feb 23,2021
Feb 23,2021
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Would like to say that we were both very pleased with James Homer who provided an excellent level of service and showed professionalism in all his dealings. A big thank you for all he has done....
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Feb 12,2021
Feb 12,2021
0
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Thank you Natalie, vickie and Gemma at Chelton Brown, for all your help in enabling us to buy our house.I would have no hesitation in recommending these estate agents,totally professional, despite the many obstacles,put in there way.
Again many thanks.
Mr and ...
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Feb 11,2021
Feb 11,2021
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We found chris to be very responsive and were kept fully informed throughout the process. He was a key driver to keeping things moving forward in a situation that had the potential to stall. Chris was happy to facilitate every aspect of the process and ...
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Feb 10,2021
Feb 10,2021
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From my first contact with James, he was so warm and natural on the phone. When he came round to do the valuation, he talked to me about the house and what I thought it's merits were and I felt really listened to. James displayed ...
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Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 4:26 PM 25/07/2018 by allAgents
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