Ellis and Co's superb customer service began when I rang to make a general enquiry about renting my son's flat out on his behalf. Charlotte was very helpful and patient, providing me with answer's to all my questions. When the decision was made to rent the flat out, I went to their office without making an appointment. All the staff were welcoming, particularly Ashley Thompson and Andy James. Andy drove me to the flat to make an initial assessment and advise me on what would be most helpful to get the flat rented out as quickly as possible. Within 3 weeks, the flat was cleared, painted, cleaned and re-carpeted - Andy having provided all the contacts as I had no knowledge of anyone in the Bethnal Green area. During the 3 weeks, prospective tenants were shown round and I was kept updated as to feedback and progress. My son met several of the prospective couples and said that he would be very happy with any of them as tenants and he was very impressed at the care the company took to be sure that they were trustworthy and reliable people. The day he flew back to the States, Ellis and Co found very satisfactory tenants. Following the tenants taking up residence, there has been ongoing contact to check that both sides are happy and although Ellis and Co are acting only as letting agents on this occasion, I have been assured that if any difficulties arise, be it the boiler has broken down, or the tenants are late with the rent on a regular basis - and I am confident that that won't happen! I need only contact them and they will do everything they can to help. It is such a comfort knowing that they are there as a "safety net". Also they have cheerfully agreed to act as "mail box" for various documents or items that I have had to send, knowing there is no-one home to either sign for receipt or the item is too big to go in the letter box. I cannot speak highly enough of this company and I would unhesitatingly recommend them to anyone who is looking to rent a property out or to become a tenant in the Bethnal Green area.