I\'ve used a number of agents in Putney to let my property and have come back to Townends in the last couple of years. The prices are competitive and with Erol & his team on the case I haven\'t had to wait long for offers at or very close to the suggested rental (not unreasonably high-balled as some agencies occasionally do to lure landlords in, nor low-balled for an easy sell). It\'s true that the Putney branch benefits from being one of the first in the run of agencies near the station but based on feedback from my tenants the staff have made the difference - willing to show the tenants around properties at the tenant\'s convenience (and having sufficient competent staff to do so).
I have also been impressed with Townends Head Office, notably Emma and the End of Lettings team. Occasionally things don\'t work out as expected with tenants and landlords come across situations they haven\'t encountered before. Emma was excellent in advising me of the legal position and practicalities of my situation (tenants breaking their tenancy agreement mid-term to buy a property). She managed the communication with the tenants in a very professional manner which avoided any further ill-will. Having an expert on-hand made a big difference
In terms of negatives, I only had a handful of minor admin issues and these have been dealt with promptly and without fuss. No agency is perfect but Townends do the important things well and have always been keen to help where they can.