100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
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2024
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Feb 24,2020
Feb 24,2020
2
people found
this helpful
this helpful
I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I experienced numerous errors, mistakes and incidents of incompetence. Some of these were minor but irritating nonetheless especially when they happened repeatedly despite me having informed them on several occasions. Other incidents were more problematic such as the unauthorised withholding of payments or being paid the incorrect amount (which was always less than the correct amount). All payments were eventually received but the delay and hassle of having to deal with them were both frustrating and counterproductive. The real problem came more recently... My contract clearly stated that for the ongoing management fees I was paying, any new tenants to be sourced, their referencing, and property inventories were included in the price of service I paid. It therefore came as a very unwelcome shock that days before appointing new tenants to replace those moving out (of 2 properties), that they sent me a new contract stating I would have to pay tenant-find fees, and inventory fees (both of which my current contract clearly stated were included) totaling in the region of £1500. This in addition to the monthly management fees I pay! I challenged this and was offered a discount to just under £1000 additional fees. I refused to accept this given it was contrary to our agreement (which entitled me to may no extra fees at all) and they immediately withdrew marketing of my properties and cancelled existing interest in them from prospective tenants. I had requested that if they wanted to cancel the contract, that they do so once new tenants has been appointed and not at the time most critical to me as a landlord to avoid a prolonged vacant period where no rent was being paid. The response I received from Cooper & Tanner was: We are perfectly entitled to withdraw/dis-instruct any landlord or vendor from marketing.
If I had more notice of their intentions, I would have withdrawn from their services and appointed a different agency to deal with beforehand, whilst the properties were tenanted and rent was being paid. For the contract to be cancelled just days before the properties became vacant has cost me a considerable sum. I have had to find a new agent who has had to begin marketing from scratch. I have been appalled by the service I have received from Cooper & Tanner and would strongly urge landlords to consider very carefully before entering into an agreement with them. From my experience, they cannot be trusted.
If I had more notice of their intentions, I would have withdrawn from their services and appointed a different agency to deal with beforehand, whilst the properties were tenanted and rent was being paid. For the contract to be cancelled just days before the properties became vacant has cost me a considerable sum. I have had to find a new agent who has had to begin marketing from scratch. I have been appalled by the service I have received from Cooper & Tanner and would strongly urge landlords to consider very carefully before entering into an agreement with them. From my experience, they cannot be trusted.
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Latest Reviews
18th May 2021
reviewed by 'Natalie'
24th Feb 2020
reviewed by 'Gareth'
7th Sep 2018
reviewed by 'Anita86'
Opening Hours
Address
Cooper & Tanner
32 High Street,
Shepton Mallet
Somerset
BA4 5AS
01749 372200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £800 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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May 18,2021
May 18,2021
0
people found
this helpful
this helpful
I have recently dealt with and continue to deal with Jean & Lauren and Cooper & Tanner in Shepton for letting services and I have to say it has been and continues to be an absolute pleasure! Their help and guidance has been absolutely invaluable as I ...
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Feb 24,2020
Feb 24,2020
2
people found
this helpful
this helpful
I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I ...
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read full review
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Oct 11, 2021
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We are now in a position to reply to this review made by this landlord back in February 2020, following a court hearing in Yeovil County Court on 13th September 2021. Following both sides of the argument being heard by the Judge, the claim against us was dismissed, and no award was made to the claimant. We can confirm therefore that our firms reputation remains intact.
As a firm we take any allegations of misconduct very seriously, and whilst we were always confident that we would successfu ...
Sep 07,2018
Sep 07,2018
0
people found
this helpful
this helpful
We sold our house through Cooper and Tanner in Shepton Mallet recently and received an excellent service from start to finish. The valuation was accurate and we achieved a sale within just three weeks of marketing, which I was really pleased with. All of the ...
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Comment on agent fees
Competitive on fees, excellent value for money. You definitely get what you pay for...!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
As a firm we take any allegations of misconduct very seriously, and whilst we were always confident that we would successfully rebut the allegations made, we are never complacent about our duties and responsibilities to our client’s and tenants. We will continue to act in both our landlords and tenants best interests at all times ,and maintain the high levels of service that has become synonymous with the Cooper and Tanner brand name.