The worst estate agent in Colchester. I only used them because the vendors property had been badly market and thus was available quite cheaply. Constant excuses, not returning calls, readvertising when SSTC to get a few extra quid and jeopardising a sale that took over 6 months. On the positive side the vendor was dead straight and the property was refurbished and let by me (not these clowns obviously) three weeks after completion. If you want Clowns go to the Circus.
What agent could do to change your mind?
Getting rid of the smarmy, slimy, lazy and unprofessional staff would be a start. Realise that buy to letter landlords are key to selling 2 bed Victorian terraces and treat them with a bit of respect.