We initially asked Gavin to advise us on a no obligation basis about the possibility of selling our mother\'s house, on her behalf. We were very impressed with the amount of research that Gavin had done before he first met with us. He gave us a lot of advice and we felt very "comfortable" with him. He explained everything in simple terms and we felt that we could trust the advice given. We told him that we needed time to make sure that our mother was happy that selling the house was the right thing to do. He was patient, not "pushy" and we decided that we wanted Carsons to deal with the sale without even talking to other agents. Gavin and James kept us up to date with progress throughout, both before and after an offer had been made. The whole process went very smoothly and within the timescale that Gavin had advised we should expect at the outset. I would not hesitate to recommend Carsons in Hook.