Chancellors
Cowley, Oxford, OX4
2.4/5, 22 reviews
36% recommended
100% lettings valuation accuracy
36% lettings fee satisfaction

“we had a bad experience with this branch. The......”

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Feb 13,2020
Minithumbdown
By: 'Ines W.'
Feb 13,2020
3 people found
this helpful
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be a blessing to have a tenant that looks out for their property and points out issues - we spent a lot of time chasing and chasing and in some cases did not get any response at all. In one case i ended up using out of hours Chancellors website chat to book a plumber for a broken tap which I had tried to get a response for with East Oxford branch (which was arranged very promptly this way).

The landlord decided to put our house on the market and the sales team was just as unprofessional as the property management teams. On several occasions we had to ask them to please take their shoes off when viewing the property, and yet we constantly came home to find dirty boot prints all over our light floors. Once they locked us out of our house on one of these occasions, due to a faulty lock we had flagged to Chancellors ages ago (nothing of course was fixed), and they refused to pay the locksmith bill.

And even after we moved out, they still called us to arrange viewings!

A week before we moved out they had arranged for an electricity safety check without letting us know that someone would come to the house and let themselves in with a key. Very unprofessional.

In the end it took 2.5 months for us to get our deposit back with little urgency from Chancellors to get this resolved, but mainly excuses (the check out company changed their system, the landlord is unresponsive, etc).

I would avoid this agent in the future.
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Opening Hours
Address

Chancellors
215 Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1XF
S:01865 240842 / L: 01865 240852

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 36% £1,150 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 11 2 1 3 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I had bad experience with this letting agency......”

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Aug 25,2020
Minithumbdown
By: 'Anastasija Bogdanova'
Aug 25,2020
0 people found
this helpful
I had bad experience with this letting agency. I rented a house from this agency. I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months ...
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“we had a bad experience with this branch. The......”

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Feb 13,2020
Minithumbdown
By: 'Ines W.'
Feb 13,2020
3 people found
this helpful
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be ...
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“I would never deal with Chancellors again on ......”

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Nov 08,2019
Minithumbdown
By: 'Andi Reiss'
Nov 08,2019
3 people found
this helpful
I would never deal with Chancellors again on account of their pitiful property management service, in my opinion. Obviously this is a personal view, based upon my experience and, as I understand this website welcomes such reviews. I entrusted Chancellors to bring in a good ...
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“The worst estate agents, completely incompete......”

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Nov 06,2019
Minithumbdown
By: 'Lola Omar'
Nov 06,2019
1 people found
this helpful
The worst estate agents, completely incompetent. Requests take months to receive a reply. They broke contract on the works they agreed to complete before we moved in. The house was not ready for our move in date (they tried to get us to move in ...
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“Find them to be continually incompetent. The ......”

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Sep 25,2019
Minithumbdown
By: 'Anthony Shaw'
Sep 25,2019
2 people found
this helpful
Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there. They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying ...
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“Totally useless...”

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Jul 27,2019
Minithumbdown
By: 'Melanie Clarke-Jacques'
Jul 27,2019
1 people found
this helpful
Totally useless in every aspect of buying and selling houses in Oxford from my recent and not so recent experiences...
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“Worst possible experience...”

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Aug 07,2018
Minithumbdown
By: 'Ms Maria Santos'
Aug 07,2018
4 people found
this helpful
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he ...
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Comment on agent fees
Very high fees, specially given how terrible their service is.
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“I had the pleasure of having dealings regarding a purchase ......”

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Aug 16,2017
Minithumbup
By: 'Dr Akbar'
Aug 16,2017
0 people found
this helpful
I had the pleasure of having dealings regarding a purchase of a flat with Hassan and found him to be very prompt and on time for the viewings and very informative and helpful with his knowledge about the property. He also kept me update with ...
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“I have been a customer of Chancellors for ten years ......”

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Aug 03,2017
Minithumbup
By: 'Elaine'
Aug 03,2017
0 people found
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I have been a customer of Chancellors for ten years and this branch led by Andrew has once again found me suitable tenants within a very short space of time. Andrew and Ben are professional, yet friendly, giving me confidence as a 'long distance' landlord ...
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Comment on agent fees
The fees are competitive within the Oxford area
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“My experience in the property was great. But Chancellors were ......”

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Oct 11,2016
Minithumbdown
By: 'Matt B'
Oct 11,2016
0 people found
this helpful
My experience in the property was great. But Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to ...
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Comment on agent fees
Average but not worth the service
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“Chancellors East are the most dishonest, incompetent, morally bankrupt estate ......”

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Jul 26,2016
Minithumbdown
By: 'Sarah'
Jul 26,2016
1 people found
this helpful
Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to ...
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What agent could do to change your mind?
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?
Attached Filesnbsp;
Comment on agent fees
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?
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“Renting from Chancellors East Oxford was one of the worst ......”

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Nov 08,2015
Minithumbdown
By: 'PF'
Nov 08,2015
1 people found
this helpful
Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as ...
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By: Chancellors HQ
Nov 11, 2015
View all comments (1)
We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms i ...

“Chancellor's handles the difficult position of having both a landlord ......”

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Aug 27,2015
Minithumbdown
By: 'Jeroen'
Aug 27,2015
3 people found
this helpful
Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord. St the start of the lease the slick salesman are all friendly and supportive until you ...
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“I cannot put into words how much I would discourage ......”

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May 08,2015
Minithumbdown
By: 'Tennant'
May 08,2015
2 people found
this helpful
I cannot put into words how much I would discourage you from using this awful estate agents. They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with. We started renting with them in November last year, it is now May and ...
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What agent could do to change your mind?
As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.
Attached Filesnbsp;
Comment on agent fees
The admin fees are ‚£170 per person in a shared house, ‚£30 each for a check in and then another ‚£30 for check out, ‚£750 deposit each in a 5 bed house. They will try and rinse you.
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“My experience with Chancellors Oxford branch was excellent, the positive ......”

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Jan 05,2015
Minithumbup
By: 'P Allen'
Jan 05,2015
0 people found
this helpful
My experience with Chancellors Oxford branch was excellent, the positive attitudes of the staff was very impressive in particular Oliver who was the sales adviser that sold my property, I would recommend this company to friends and family without any hesitation. In the past i ...
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Comment on agent fees
The Fees paid were fine as I believe it was good value considering all the hard work that was put in to my sale.
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“I have always found everyone at Chancellors very polite and ......”

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Sep 02,2014
Minithumbup
By: 'Les'
Sep 02,2014
0 people found
this helpful
I have always found everyone at Chancellors very polite and helpful, always ready to give help and advice when needed! I would also like to nominate Owen Robinson as an exceptional member of the team, nothing was too much trouble and he was first class ...
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Comment on agent fees
Very competitive!
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“We were dealing with Owen who introduced us to the ......”

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May 30,2014
Minithumbup
By: 'Y Ashton'
May 30,2014
0 people found
this helpful
We were dealing with Owen who introduced us to the place, we really liked it and put in an offer! It took us quite a while but during that time, Owen has always been a great help and very efficient. He was always able to ...
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“I have just exchanged contracts on a buy-to-let property through ......”

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May 12,2014
Minithumbup
By: 'Caty D'
May 12,2014
0 people found
this helpful
I have just exchanged contracts on a buy-to-let property through Chancellors in East Oxford. Owen was great. Always cheerful and willing to help; he understood the steps we had to go through to secure an HMO mortgage and was very patient with us (and the ...
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“I went to the agency 2 weeks ago to find a ......”

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Mar 11,2014
Minithumbdown
By: 'Homeless'
Mar 11,2014
1 people found
this helpful
I went to the agency 2 weeks ago to find a property to rent, everything seemed good and they showed me a properly for which they quoted the wrong rent just ti get me to sign a contract. Later on once i came to know about ...
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What agent could do to change your mind?
Treat other people fairly because they can not do anything for me anymore. Would never deal with them even if I get a house for free.
Attached Filesnbsp;
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By: Chancellors HQ
Mar 18, 2014
View all comments (1)
We are sorry to read you feel dissatisfied with elements of the service you have received from our East Oxford office. We understand that you were unsure whether or not the monthly rental figure quoted on our marketing material included council tax, and you raised this matter with the office who showed you the council tax band of the property on the advertisement and confirmed that the rent did not include this amount. You then chose to attempt to obtain a tenancy on the property through the oth ...

“We are a company who have taken on 5 properties through ......”

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Dec 05,2013
Minithumbup
By: 'Tenant'
Dec 05,2013
0 people found
this helpful
We are a company who have taken on 5 properties through Chancellors in East Oxford as a company let. We have always dealt with Julian Dando at Chancellors who has provided excellent customer service. I was always contacted with potential properties that may be suitable for ...
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“I found Julian to be very helpful in respect to ......”

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Nov 15,2013
Minithumbup
By: 'JR'
Nov 15,2013
0 people found
this helpful
I found Julian to be very helpful in respect to letting my property. He kept me well informed of the progress being made and of the end tennant. He has been a help when dealing with previous tennants acting as a go between when necessary. ...
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“Seriously, it would be harder to find a worse estate ......”

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Nov 02,2012
Minithumbdown
By: 'sally 12'
Nov 02,2012
1 people found
this helpful
Seriously, it would be harder to find a worse estate agents. You can rent with them for years and they treat you more like scum than a paying tenant. Very money hungry and disorganised. Any conversation you have must be repated atleast on 3 occasions to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Chancellors, Oxford OX4 1XF


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