I find him very professional and efficient, polite and always replying to any questions or problems promptly withthe correct advice.
Nothing seems to much trouble and he seem very interestd and happy doing his job.
I was buying a new house to let, but was not certain that the aerial was a good one. He took the trouble to go and see the house situation and reported to me. He was at that moment very busy, but he took the trouble. The house was let as soon as I put it for letting, and I got better rent that I expected.