Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort.
Most of the time they fail miserably to carry out essential maintenance and repairs on their properties, and when they do get around to carrying out any work, tenants can expect exhorbitant service charge bills, for instance, they installed new windows in our complex and the resulting service charge bill fo a one-bedroom apartment was up by £13k, and that was well in excess of 10 years ago. I\'d hate to think what these sharks are charging now. As a comparison, I\'ve recently replaced the windows in my current 4-bed house with triple-glazed wooden windows and did so for not that much more than the amount I was charged by Daejan/Highdorn/Freshwater for two large windows and one small window (all PVC) almost 15 years ago.
If you need to extend your lease with these bottom feeders, then prepare to be put through the mill. I was quoted in excess of 70% of the then market value of the apartment for a 99-year lease extension. If you try to buy out your leasehold, be aware of the fact that they frequently own several properties in the complexes they "manage" and will use the votes from those properties to skew the result of the ballot.
Avoid them like the plague. Come to think of it, they are little more than a plague.