Coopers Lettings
London, SE4
2.6/5, 7 reviews
43% recommended
50% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction

“The one star may seem extreme but, the stress......”

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Feb 05,2020
Minithumbdown
By: 'Sophie George'
Feb 05,2020
0 people found
this helpful
The one star may seem extreme but, the stress and anxiety caused at the end of our tenancy was just so bad. Everything was relatively smooth up until the end. A few things weren't fixed, even though we raised them as issues and sent photographs over, but it wasn't out of the ordinary for renters. The problems started when we were due to receive our deposit back. It's worth noting here that during the last six years of renting properties, I have never had any money from my deposit deducted.

Coopers have in their contract that we have to pay for a professional cleaner, so we did that. When we received our report back, it was clear that something was a bit off. First of all, they came before the cleaners because stained/dusty was noted on every part of the report. Almost every section had a red note claiming tenant cost.

The photographs from check in were limited, often taken far away and just a single photograph of each item. The check out photographs were plentiful! All zoomed in from many different angles.

One sofa in the living room was ours and the future tenants had purchased it from us. The inspector had listed lots of issues with that sofa and written tenant cost. Making clear to us that the inspector really had no idea what was going on, but just there to point out as many tenant costs as possible.

Items that were never present when we moved in were down on the report as missing, featuring, of course, a tenant cost comment.

The landlord wanted to charge us for scuffs to walls which should have fallen under general wear and tear. He also wanted to charge us for two new sinks, after a small chip had been noted on both. The small chip isn't visible in the photographs.

In total, the costs accumulated to £1,385.

Now, for a property that was left empty, without any damage or significant 'scuffs' that seems a little extreme, doesn't it?

We obviously were not prepared to pay any of this, and felt that the whole process was dishonest and verging on robbery. The estate agent we spoke to was very adamant that we shouldn't go to the DPS, commenting that we can come to a price we are both willing to accept, and that it's easier to just go through her. After a couple of months of back and forth messaging, they wore us down so much, and needing to pay for bills and new renting commitments, we needed our deposit back, so we settled on a much smaller payment.

In the end, it doesn't matter that we got some of our deposit back and didn't pay the full amount that was initially proposed. What matters is that companies like this are dishonest and unethical and take advantage of vulnerable people.

I hope this review helps people with their decisions, and if you are already in a contract with coopers then this can be used as evidence if the same thing happens to you.
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Opening Hours
Address

Coopers Lettings
26a Geoffrey Road
Brockley,London
Greater London
SE4 1NT
020 3174 3248

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 33% £0 £0
Lettings 0% 33% £400 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 2 0 0 1 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

“The one star may seem extreme but, the stress......”

Share on :
Feb 05,2020
Minithumbdown
By: 'Sophie George'
Feb 05,2020
0 people found
this helpful
The one star may seem extreme but, the stress and anxiety caused at the end of our tenancy was just so bad. Everything was relatively smooth up until the end. A few things weren't fixed, even though we raised them as issues and sent photographs ...
read full review
Was this helpful? Yes

“We recently purchased a property through Coopers Lettings and dealt ......”

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Feb 02,2018
Minithumbup
By: 'Laura - Bexleyheath'
Feb 02,2018
0 people found
this helpful
We recently purchased a property through Coopers Lettings and dealt with Simon - a really nice and honest guy. Simon was super helpful; he made himself available 24/7 including weekends (Sunday too - rare), this made the transaction a lot smoother. Upon completion he said that ...
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Comment on agent fees
Not applicable for us as purchasers
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“Overall have had a very positive experience with Coopers leggings, ......”

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Jul 03,2017
Minithumbup
By: 'Renter in Sidcup'
Jul 03,2017
0 people found
this helpful
Overall have had a very positive experience with Coopers leggings, they have been understanding, friendly and keen to sort out any issues with the property, particularly Simon. They are however quite hard to get a hold of sometimes, as they don't always answer the phone ...
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Comment on agent fees
Agent fees are okay, they don't charge ridiculous and completely unnecessary fees like other estate agents in the Sidcup area.
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“We were their clients for 3 years, renting an apartment in ......”

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Nov 23,2016
Minithumbdown
By: 'Crina'
Nov 23,2016
4 people found
this helpful
We were their clients for 3 years, renting an apartment in London. Although generally helpful, they intentionally omitted to respond to those emails that put them in a delicate position. For instance, at the end of our stay they refused to provide receipts for the monthly ...
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“Probably the worst company I have had the misfortune to ......”

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Oct 16,2014
Minithumbdown
By: 'Frustrated'
Oct 16,2014
3 people found
this helpful
Probably the worst company I have had the misfortune to deal with. I have been trying to make contact with the Freeholders for approximately 2 months through Coopers - They managed the building in which I am a leaseholder and despite numerous unanswered phone calls ,messages ...
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What agent could do to change your mind?
The first rule of customer service is to keep the customer informed!!!!
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“I have been a very satisfied Landlord with Coopers Letting ......”

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Oct 22,2013
Minithumbup
By: 'Isaac (Ike) Greenberg'
Oct 22,2013
0 people found
this helpful
I have been a very satisfied Landlord with Coopers Letting for 10 years. They are always very attentive to details and carry out their duties in a very friendly and professional way....
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“Agent did not show up to 2 confirmed back-to-back viewings after ......”

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Aug 20,2013
Minithumbdown
By: 'Renter17'
Aug 20,2013
3 people found
this helpful
Agent did not show up to 2 confirmed back-to-back viewings after we had paid to travel from Bristol especially for them. No response to multiple calls, texts or emails. No response to complaint yet....
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What agent could do to change your mind?
Actually shown up to the appointments. Beyond that, responded, apologised and refunded our train ticket.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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