Ace Relocations Ltd
Putney, London, SW15
3.6/5, 93 reviews
70% recommended
67% lettings valuation accuracy
71% lettings fee satisfaction

“utterly disappointed...”

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Feb 04,2020
Minithumbdown
By: 'Riccardo Russo'
Feb 04,2020
0 people found
this helpful
Where shall I start..

the room is lovely the house as well , huge HMO good conditions etc
nothing wrong with it, despite the fact that on viewing they sent me a property inspector that bless him he's been so nice, im not going to address the fact he was late London and surroundings are quite bad especially with roadworks but the lack of professionality when you speak to someone that tells you he's going to be there and then someone else turns up is a red flag at least advise.

And im quite sorry because the property was nice price was outstanding driveway etc.
on the positive side I can say that the girl I spoke after the viewing was quite professional and answered all my questions about concerns etc that ideally would be in 2 months etc

so I proceeded to speak to my landlord for a notice and after this i contacted back the number that i spoke to and after being sure that the moving wouldn't have happened before april

no reply received..

so i decide to call the office and on my surprise someone told me that the room was available immediately

so i offered to pay the holding deposit as i was quite happy about the room etc well he told me that i had to pay the rent in advance, ok i can do that no problem but after my question was " is this rent payed in advance covering the month of april?" the guy told me " no it covers march"
well in march im still living and paying the rent in my previous room
why do i need to pay two rents why can't i pay the rent of april in advance
if someone finds sense in what he said a comment would be helpful.

and no im not a crazy tenant like in some of those reviews
but i feel to leave this negative review for the lack of professionality and the disgusting manner to ghosting an applicant which might not fit

Just say no im afraid the property won't be available for this

P.S.

As a letting agent i would never and never treated anyone like this before i've rented with dodgy companies in my first months and they always been helpful anyway
in this case im utterly disappointed and some reviews might be set up but sure a bit of truth is lying

and if my english is not the best im not native british bear this in mind
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Opening Hours
Address

Ace Relocations Ltd
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 71% £420 £1,880
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 51 23 0 0 2 0 5 5
Areas covered
  • South-West London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Unhelpful and Unprofessional...”

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May 21,2020
Minithumbdown
By: 'Ella Bowsher'
May 21,2020
2 people found
this helpful
I stayed in a flat with Ace Relocations for 6 months between 2019 and 2020. Throughout my tenancy they were very unhelpful and completely unprofessional. During my time with them the only toilet in the flat was blocked and unusable and it took almost a MONTH of me ...
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“I felt very safe living there....”

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Mar 03,2020
Minithumbup
By: 'Kieran James'
Mar 03,2020
0 people found
this helpful
This was the only property I ever lived where there was a professional fire alarm, fire doors installed, 24 hours emergency number provided so I felt very safe living there....
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“Great experience with Ace Relocations, the vi......”

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Mar 02,2020
Minithumbup
By: 'Daniel Fletcher'
Mar 02,2020
0 people found
this helpful
Great experience with Ace Relocations, the viewing was well organized, admin went smoothly, they provided free cleaning service, and refunded my deposit in full and in time when I left, highly recommended....
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“responded to quickly and effectively....”

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Mar 02,2020
Minithumbup
By: 'Abigail Williams'
Mar 02,2020
0 people found
this helpful
Easy to work with compared to other agents I met before. The staff are friendly and helpful. Most issues were responded to quickly and effectively....
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“four star left...”

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Feb 27,2020
Minithumbup
By: 'Sophie Hall'
Feb 27,2020
0 people found
this helpful
There was a few maintenance issues, which I was told the agency had to always request permission from the landlord, and it took a bit of time sometimes, hence the four star left...
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“Lovely property and I had very good flatmates......”

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Feb 25,2020
Minithumbdown
By: 'Georgina Tyler'
Feb 25,2020
0 people found
this helpful
Lovely property and I had very good flatmates, while I only stayed for four months I really enjoyed living there...
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“Thankful for help and understanding....”

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Feb 21,2020
Minithumbup
By: 'viola ott'
Feb 21,2020
0 people found
this helpful
When there is a place of humanity I found it here. ACE Relocation is a buisnis dealing whit a lot of people with different circumstances. And yet I found understanding menagement that tries to help people living "under there roof" . This are people how are ...
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“utterly disappointed...”

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Feb 04,2020
Minithumbdown
By: 'Riccardo Russo'
Feb 04,2020
0 people found
this helpful
Where shall I start.. the room is lovely the house as well , huge HMO good conditions etc nothing wrong with it, despite the fact that on viewing they sent me a property inspector that bless him he's been so nice, im not going to address ...
read full review
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“Before I signed a contract and handed over my......”

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Jan 17,2020
Minithumbdown
By: 'Ifeoluwa Taiwo'
Jan 17,2020
5 people found
this helpful
Before I signed a contract and handed over my money to the company, I saw all these reviews and raised my concerns to Chris. He proceeded to have a conversation with me lasting around thirty minutes convincing me and telling me the reviews were all ...
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“I have been waiting for my deposit back now f......”

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Jan 07,2020
Minithumbdown
By: 'Ryan Miller'
Jan 07,2020
3 people found
this helpful
I have been waiting for my deposit back now for over a month even though they have said it will be returned with in 30 days. Even after leaving my bank details and asking for my deposit back I left i the dark. The owner has ...
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“If I could give this company a 0 rating I wou......”

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Dec 20,2019
Minithumbdown
By: 'Mark London'
Dec 20,2019
2 people found
this helpful
If I could give this company a 0 rating I would. I found this company to be useless, inexperienced and deceitful....
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“Ace Relocation has managed my house the last ......”

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Oct 31,2019
Minithumbup
By: 'Jenny Tang'
Oct 31,2019
0 people found
this helpful
Ace Relocation has managed my house the last 43 months as a professional fare exclusively. Especially Tom Wolfe always looking after closely and regularly updated the records of my property to me. And Chris reported yearly to me . Never missed rental payments from them at all. ...
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“Absolutely shocking that this company is stil......”

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Sep 02,2019
Minithumbdown
By: 'Ellie Walker'
Sep 02,2019
2 people found
this helpful
Absolutely shocking that this company is still in business. My partner and I rented with them a little while back and I couldn't imagine there is a worse rental company out there. They seem to prey on people who are desperate for a new living ...
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“Awful, really don't use them. Our property got burgled and ......”

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Jul 17,2019
Minithumbdown
By: 'NA'
Jul 17,2019
5 people found
this helpful
Awful, really don't use them. Our property got burgled and they were absolutely awful. Took ages to get the locks changed and gave us no updates or communication. When we contacted them they where rude and seemed like they couldn't care less...
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By: Stacey
Jul 11, 2019
View all comments (1)
Agreed and they take nearly two weeks for any update which is mainly just; we have let the owner know...... Not helpful ...

“I was really impressed with the knowledge...”

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Jul 09,2019
Minithumbup
By: 'Mollie Wood'
Jul 09,2019
0 people found
this helpful
I was really struggling to find a good room on my own and I was really happy when I found Ace Relocations! I told them all my requirements concerning location and commute to work and they found me a selection of suitable rooms all within ...
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“always so helpful...”

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Jun 10,2019
Minithumbup
By: 'Alannah Stanton'
Jun 10,2019
0 people found
this helpful
Dominique in property management is always so helpful when we have an issue, she responded to an issues quickly and sorted issues without delay. A big change from property managers I have dealt with at other agencies!...
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Comment on agent fees
Good
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“loved my year living with Ace Relocations!...”

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Jun 10,2019
Minithumbup
By: 'Finaly Dawson'
Jun 10,2019
0 people found
this helpful
I have loved my year living with Ace Relocations! The property was lovely and had all new furniture. Having a cleaner has been great as well, especially in a house share. Sad to be leaving and would definitely recommend them....
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Comment on agent fees
GOOD
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“Brilliant service...”

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May 20,2019
Minithumbup
By: 'Julia Shaw'
May 20,2019
0 people found
this helpful
Brilliant service and Cynthia was truly very patient and professional through the whole process making it all smooth and easy. Would highly recommend Ace Relocations - thanks!...
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Comment on agent fees
good
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“it's much more ideal...”

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May 20,2019
Minithumbup
By: 'James Jenkins'
May 20,2019
0 people found
this helpful
Me and my friend were looking to move to London from Kent as we both work up there but travel in every day. My girlfriend lives with Ace and so recommended them to us. They managed to find us a house together in one of ...
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Comment on agent fees
Good
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“Poor service...”

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May 14,2019
Minithumbdown
By: 'Ryan Miller'
May 14,2019
4 people found
this helpful
This company takes rent quickly but has taken 4 month messing me around not fixing issues in the property, being flogged off between 3 different people, still with no resolution. I regret paying the £250 admin charge. Private is better than agency....
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Comment on agent fees
I am not prepared to offer my opinion on this matter
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“Very helpful...”

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May 11,2019
Minithumbup
By: 'Sarahbaxter'
May 11,2019
0 people found
this helpful
Everything was smooth from start to finish, from viewing the room to filling out the paperwork, to actually moving in. The team are always on hand to help and I am really enjoying my stay. I can't see myself moving out anytime soon!...
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Comment on agent fees
good
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“Ace relocations were very sufficient...”

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May 01,2019
Minithumbup
By: 'Eve Charlton'
May 01,2019
0 people found
this helpful
Ace relocations were very sufficient in finding me a room, it was a bonus to have a cleaner included in the price, I would definitely recommend to any family and friends! Charlotte in Administration really helped me with my license and check in, thank you ...
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Comment on agent fees
Good
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“Great company and superb rooms...”

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May 01,2019
Minithumbup
By: 'Chris'
May 01,2019
0 people found
this helpful
Great company and superb rooms, I lived in Wimbledon first and then in North London (due to office move), both properties were well above standard. The staff was always very helpful, would really recommend them....
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Comment on agent fees
Good
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“Avoid...”

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Apr 17,2019
Minithumbdown
By: 'Stewart'
Apr 17,2019
9 people found
this helpful
I lived in an Ace Relocations property in Clapham for 18 months and I have a fair amount of insight that allows me to say that you should avoid these amateurs at all costs. In the interest of balance, if you are in a real rush ...
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Comment on agent fees
Bad
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“Awful service. Borderline scammers. Avoid if at all possible....”

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Apr 17,2019
Minithumbdown
By: 'LuckyLeaver'
Apr 17,2019
5 people found
this helpful
I was at the property for a couple of years and I while the flat had a number of issues, I think they actually responded to two of them. Rent would increase while the service would suffer. We paid for weekly cleaners that barely did ...
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Comment on agent fees
Bad. Service charge is massive, without them actually providing a service.
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By: Gerda
May 05, 2020
View all comments (1)
I am sadly in a very similar position with this company, it has been over a month since I am waiting on to receive my deposit back. False claims of my bank declining payments, when my bank confirms no attempted payments were made. No to mention unfairly charging for a cleaning service, after having cleaned the room and I took pictures as evidence. They are immensely unresponsive and it seems nothing will be done without further action. Are you able to recommend the solicitor you were in touc ...

“Worse experience ever...”

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Mar 13,2019
Minithumbdown
By: '12 admirals Court'
Mar 13,2019
7 people found
this helpful
Well where can I start, worse house and agency I have ever dealt with. When we first moved in the house was infected with bed bugs, it took them 3 weeks to actually send someone to have a look at it and then 3 weeks for the ...
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Comment on agent fees
Fees are high, specially considering that they don't do their job
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“Terrible...”

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Mar 08,2019
Minithumbdown
By: 'Dema'
Mar 08,2019
7 people found
this helpful
Poor service. Considering the money paid, the rating should be even worse. We had many discomforts and negligence in sorting them out most of the times. The customer service in certain occasions was really embarrassing. As a customer who paid a relevant amount of money ...
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“Terrible...”

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Feb 28,2019
Minithumbup
By: 'Thomas K'
Feb 28,2019
6 people found
this helpful
These guys are a bunch of cowboys who are here for your money and nothing else. Steer clear please as this was the worst experience that I have ever had with an estate agent. Prices are inflated, and the "cleaning" company are terrible. You are ...
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Comment on agent fees
bad
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“Would definitely recommend....”

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Jan 10,2019
Minithumbup
By: 'Toby clements'
Jan 10,2019
0 people found
this helpful
Love my room and the team are always there when I need! We get an excellent service from them. Would definitely recommend....
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Comment on agent fees
good
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“Very much recommend....”

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Jan 07,2019
Minithumbup
By: 'Lucas Power'
Jan 07,2019
0 people found
this helpful
Friendly team of staff, always available on the phones to help with anything and deposit was returned swiftly. Very much recommend....
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Ace Relocations Ltd, London SW15 2RP


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