1 Star Review
Feb 04,2020
By:
'N/a'
Feb 04,2020
Branch: Hayes, 910 Uxbridge Road
Services: Lettings (as a Tenant)
Rent PCM: £1575
Would you recommend?: No
Postcode: W3
Branch: Hayes, 910 Uxbridge Road
Lettings (as a Tenant)
Rent PCM: £1575
Postcode: W3
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We previously dealt with Bailey and she was fantastic, but she had since left.
Their contract is not worth the paper they are written on – in their contracts talk about noise from other flats - we raised several complaints over our time at the property and was met with there is nothing they can do, we ended up having to get out the police a number of times and raised complaints with the council.
It wasn't until we started looking for another flat that we were told by several different real estate agents they had previously rented out the flat and knew how bad the insulation was between flats and was the reason why only 6month contracts were given as most leave before then and in good faith they couldn't keep people in their contract.
Vik does not follow their own contracts– it is clearly stated in their contract any access to the property is required to give 2 days notice – he tried to breach this on a number of occasions and then would get aggressive in phone calls and whatsapp messages. – I had to block him from whatsapp after telling him this was not my method of contact.
Again contracts state funds would be returned on day of keys given back – failed to do so, and this is when they told us we had to provide evidence all bills were paid up to date- as requested by the landlord – after going back and forth I requested a copy of their complaints procedure as no where in our contract stated this was the case- again was told by Renu there isn't one and I can just tell her..
We then called their other branch and given the complaint procedure and who to email.
We were at this point told that shaw and co do not manage the property and regarding the deposit to contact the owner – we contact his son as the owner was out of the country, we contacted his son, advised on bills and funds were returned to us in 3 days, after we have been contacting shaw and co for weeks to get this resolved
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It is Shaw & Co’s company policy to inform ALL tenants prior to moving into a property of the type of service agreement we hold with the Landlord for that property. In your case you were informed by Vik that the type of service agreement agreed with the Landlord was of a ‘rent collection only’ and you were therefore provided with the Landlords contact details to enable you to liaise directly with them with regards to any maintenance issues and deposit issues as Landlords hold deposits for these type of service agreements. Our records clearly show that you were aware of this as you have signed the Deposit Receipt from the Landlord which clearly states that he holds your deposit. You had also been made aware of this on number of occasions.
It is also Shaw & Co’s company policy that staff should NOT tolerate any form of abuse from either Landlords and or Tenants. Unfortunately despite Renu and Vik attempting (out of goodwill) to assist you with the issues you had, which should have been taken up directly with the Landlord, due to the tone of the conversations and email correspondence becoming abusive they were by Management to no longer liaise with you. Our staff work hard to provide a good service and are not here to tolerate any form of abuse or bullying behaviour.
You were made aware at the time of signing any documents that once notice is given to vacate the property the Agent (Vik) would be allowed to conduct viewings to find new tenants for the property and all appointments would be conducted at a suitable time for you and the Agent. It is Shaw & Co’s company policy to give tenants 24 hour written notice prior to accessing any property and Vik is aware of this. Unfortunately, he experienced great difficulty communicating with you and due to your lack of cooperation he was unable to carry out his job effectively and was only able to conduct a few viewings at the property. We are grateful that the Landlord was understanding of the difficulties Vik was facing in providing him with the service Shaw and Co provides when finding new tenants.
Though we have been encouraged by All Agents to respond to this review it is a shame that businesses themselves cannot rate and or leave reviews on their clients, in our case on Tenants or the Landlord. It is also a shame that negative reviews are read without hearing the complete picture. We therefore thank All Agents for encouraging us to respond on this occasion.
Shaw and Co go over and beyond to provide a good service to ALL clients, be it the Landlord or the Tenant. That being said, we do NOT tolerate our staff being spoken to in a rude, aggressive and racial abusive manner.
It is unfortunately that in this case due to the manner and tone of the communication this case could not have been resolved amicably. Shaw and Co wish this tenant all the best in their onward journey.