We had been thinking of moving for a couple of years, and had not considered Townends because they didn\'t seem to be the natural choice for our road. However after they sold one property, they had prospective clients still wishing to purchase, and we responded to their flyer. From the outset they were extremely professional, realistic and positive. Their client viewed the house and wasn\'t interested, but we decided to go to the market with them anyway. As the main vehicle we arranged an open house (morning); it rained, and typically most of the prospects cancelled, but the magic couple did walk through the door. After a brief negotiation we agreed the sale to our mutual satisfaction. We ran up against the usual range of difficulties during the sale process, but everyone worked through them calmly and reasonably. It was our inability to purchase that proved the real problem, and we moved into rented accommodation to facilitate completion. I have nothing but praise for the proactive manner in which Townends conducted themselves. They always kept us informed of what was happening; they were helpful with other agents and solicitors without being pushy. Their lettings office also played a part in getting us and our pets into rental in time. I would thoroughly recommend them. We were particularly impressed with Lorna, Rebecca and Sam.