Nov 22,2012
By: 'loulou'
Nov 22,2012
0 people found
this helpful
I would highly recommend Clint Amfo of the Streatham branch of Townends. I rented a property through him earlier this year, and was impressed with his excellent service level and personable manner.

Sadly however in my opinion he\'s a rare diamond, as I wouldn't recommend Townends to anyone! Considering they charge one of the highest rental agreement rates in the area, you would be mistaken for thinking that their service level would reflect this - it doesn\'t (unless it's directly with Clint)

Head Office which deals with administration such as utilities set-up and contracts, the left hand doesn\'t seem to know what the right hand is doing, and it appears that no-one shares information about your property with each other, which means unresolved repetitive emails on the same subject. In the end, I dealt directly with my landlord and cut them out all together as we seemed to resolve issues quicker between the two of us.

They are quick enough to take your money when you sign your contract i.e. \'checking in\' and adding on any extra\'s (i.e. £2.50 for dust left on a skirting board - how do you value dust?:) when you vacate the property.....however if you are comfortable with this and have low expectations of your agency then Townends is for you. If not, then start looking elsewhere!
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By: Townends Estate Agents
Nov 22, 2012
Dear 'Loulou'

I am genuinely disappointed to read your comment and would very much appreciate the opportunity of being able to fully investigate the difficulties you have experienced with Townends.

In order for me to do this, there is additional information that I will need and I would ask that you contact me at your earliest convenience by email to

Kind Regards

Luticha McNeal
Head of Property Management

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5-7 Streatleigh Parade, Streatham High Road Streatham, London
Greater London
SW16 1EQ

020 8769 9911

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Branch - Streatham, London, SW16