“Our experience from start to finish...”
5 Star Review
Feb 01,2020
By:
'Ramsbottom'
Feb 01,2020
Branch: Manchester, 24 Fountain Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M24
Branch: Manchester, 24 Fountain Street
Lettings (as a Tenant)
Postcode: M24
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Our experience with the Henstock team from the start has been to a high standard. I was lucky able to be the first to view my property and therefore was able to sign and put a (weeks) deposit down the same day. This is mine my partners first time renting and therefore We didn’t really know what level of service we should expect.
Upon viewing the property we was greeted by Andrew who shown us around and answered all my DIY questions, which was a priority for me and my partner. As even though we our only renting it was imported to me to add personal touches to our new home. In which Andrew had all the answers to hand and thankfully was all “yes that’s fine to do X Y Z to the property.”
Following the viewing we shortly made our way to the branch, Where we were then greeted by Johnathan - who knew exactly who we were and took moments to gather the documents to sign. Once again this was all very new to ourselves but Johnathan explained everything very clearly and was more than helpful. Johnathan informed us after we had completed the checks online the maximum this could take is two weeks and that being based on our employees confirming our employment...
HOWEVER after viewing the property on the Wednesday and doing same day signing/online forms we was over the moon to be told on the Friday that we were successful in the checks! We was not expecting to hear back from henstocks so soon! We was then asked which was our preferred move in date and again I was not expecting to be offered a choice in the matter but that just shows how accommodating Henstocks our.
Last but not least the move in day with Philip. When arriving at the property ready to sign what we thought would be a long morning of signing we was proven wrong.
Philip had been at the property what seemed like well over an hour ensuring all checks had been done and even evidently replacing old alarms with new, along with a new front door lock.
This reassured me and my partner that we were renting with a good agency and that we knew that any upcoming issues would be resolved to a high standard.
After Philip had completed the odd jobs he talked us through the forms and made it very enjoyable. I think if anyone has ever met Philip will know he is really easy to get on with and like a good laugh, which is exactly what you want on your move in day.
Therefore we’d like to say a big thank you to everyone at henstocks and I know from speaking to family and friendly not all estate Agents have such a high standard as you guys.
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