I would imagine that both we (the tenants) and the landlord of our property are fed up of the way we have been treated during the tenancy by Oliver\'s. We have only been in the property 4 months and just served notice.
The property management team are appalling. As other reviewers have mentioned, if responses are given they are met with rude, unhelpful and damn right unacceptable retorts. They are also incredibly unpleasant and unreasonable people.
To begin with our move in date was delayed....costing us, despite written, signed confirmation of our move-in date. No apologies, no compensation. Then it was tried to be changed to a mid week, useless as we are all working and had taken time off for the last move date. Eventually they agreed to give us the next available weekend. As it turns out the builders had just left the property when we arrived. If we had arranged the days earlier in the week, we would have been out of pocket again.
It has all been hill from down here. They didn\'t tell us the electricity was on card. So the power went out and we had no idea how to restore it- the meters are unlabelled and there are too many flats for a process of elimination. We had a response from Oliver\'s about 5 days later- rude and unhelpful. We eventually asked other tenants and took a guess. To find out it was in minus numbers from the builders.
Several other minor incidents and then....
Our flat is perfect, but as is it old there have been some general leaks and maintenance in the property that needed taking care of. We were only too happy to oblige. But....we are never given notice, or given two minutes notice for our landlord and/or the agents to enter the flat and \'inspect the builders work\'. We have lived here for 4 months now and there have been 6 visits to the property in this time, all without appropriate notice, i.e none at all or 4 hours. They look at all the rooms and not just the work. The agents then email us and ask us to arrange our furniture differently (the flat is unfurnished), hoover and clean (even though the visit was unexpected and the house is never ever filthy- there is cream carpet and we hoover it at least once a week). We are all incredibly neat and tidy people and have never lost deposits before. When we complained about this we received a rude email response and 3 more visits continued in the same manner.
We then decided that we would have to go to the office to speak to someone as our email and telephone requests for \'quiet enjoyment\' were being ignored. We were forwarded to the very knowledgeable and competent Nikki Delaney, our property manager, who clearly has an apt grasp of the law and professional conduct...not. It was like having an argument with a teenager. We couldn\'t get a word in edgeways and the property manager reduced one of our party to tears. She aggressively told us that we \'had no right to complain\' if we \'didn\'t like\' the rude and unprofessional way this was being dealt with and the frequent illegal visits that \'we should serve notice and leave\'. So we did serve notice.
The fact that this is outside of the law seems not to bother them. After this encounter Miss Delaney repeatedly stated that the flatmate that she has \'distressed\', to put it lightly, was being aggressive and inappropriate during this visit. Prior to this event she had spoken to Miss Delaney once on the telephone about viewing the property and had been away for all of the visits. She had the best working relationship with the agents and sadly suffered the wrath of Oliver\'s for the rest of us.
Shortly after this encounter, we received an email from Miss Delaney threatening the termination of our contract and eviction because there were \'other people living at the address\'. On an unsolicited visit our sofa bed had been out because we were watching a dvd together the night before. There was no other evidence of anyone else living at the flat, because there was no-one else. We were then told that we could not have guests or visitors at the property. They claimed the builders at the property has told them two other extra residents were living there. After speaking to the builders they were shocked at these accusations and reported that they had never spoken to an Oliver\'s representative certainly not to make such allegations.
It turns out that the Landlord was unaware that little no notice was being made and of these allegations. So in the end we have all lost out. Its a shame because the flat is really nice, so is the landlord.
Oliver\'s property management are just unbearable. Everything is way more hassle than it is worth or should be and their staff know nothing about renting a property. In all of the combined flats in London the four of us have lived in (over 20) none of us have received service like this, or been spoken to how Miss Delaney has spoken to all of us.
What agent could do to change your mind?
Please, please provide someone more knowledgeable and professional in the property managing department.