1 Star Review
Jan 24,2020
By:
'Arvind'
Jan 24,2020
Branch: London, First Floor, 3-5 Globe Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E16
Branch: London, First Floor, 3-5 Globe Road
Lettings (as a Tenant)
Postcode: E16
3
people found
this helpful
**DO NOT CHOOSE CITY ROOMS**
We were looking for a room and had very limited time and hence chose to book a room through city rooms.
1. The room was not at all neat and we had to clean the bathroom ourselves
2. The lights were not working and we had to wait for 2 days until someone came to fix it (After multiple phone calls )
3. We came to know that every tenant has to top up the energy card every two days. They never told us this rule before renting the room to us. When we called them and asked about this, they said we are gonna refund the amount if we produce the bills. We spent 70 pounds and they said they can only give a refund upto 45 pounds. Its been 3 months since we left that property and we are still waiting for our money. They do not reply to emails, occasionally answer calls and there is no co-ordination between the departments.
4. On our last day of tenancy, we spoke to them and told them that we are gonna produce the key one day later though we were vacating the room on the same day. One of the person attended the call and accepted this, asking us to return the key as soon as possible. But later, they cut 27 pounds from our deposit without prior email or notice.
This is the worst experience in my life, trying to get something that belongs to us and still waiting patiently.
PS: They dont leave you until you pay the deposit and all other stuff and show you their true colors once you vacate. Be careful.
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