Carshalton Beeches, Sutton, SM5
4.8/5, 479 reviews
97% recommended
94% sales valuation accuracy
97% sales fee satisfaction
94% lettings valuation accuracy
92% lettings fee satisfaction



Property Features

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“Joel at Goodfellows provided an excellent ser......”

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Jan 26,2020
Minithumbup
Joel
By: 'Phil'
Jan 26,2020
0 people found
this helpful
Joel at Goodfellows provided an excellent service during our purchase in Carshalton. He was polite, efficient and kept us informed throughout on all developments. Joel was also able to recommend other professionals and tradespeople that made our move to the area as smooth as possible. Thank you.
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Opening Hours
Address

Goodfellows
3 Beeches Avenue
Carshalton Beeches,Sutton
Greater London
SM5 3LB
020 8773 2424

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £24,000 £1,300,000
Lettings 94% 92% £700 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
136 1 234 8 51 0 33 5 9 2
Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“Excellent from beginning to end. Joel was fan......”

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Jan 03,2024
Minithumbup
Joel
Sarah
By: 'Anne & Andrea'
Jan 03,2024
0 people found
this helpful
Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much ...
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“Joel and the team worked on a complex transac......”

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Dec 11,2023
Minithumbup
Joel
By: 'PL'
Dec 11,2023
0 people found
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Joel and the team worked on a complex transaction and managed the chain expertly...
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“Excellent Service...”

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Dec 08,2023
Minithumbup
Joel
By: 'Mrs Sutton'
Dec 08,2023
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Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same day....
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“A credit to your agency!...”

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Oct 31,2023
Minithumbup
Sarah
By: 'Karen'
Oct 31,2023
0 people found
this helpful
Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and ...
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“Sara was amazing...”

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Sep 21,2023
Minithumbup
Sarah
By: 'ELiz'
Sep 21,2023
0 people found
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Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external reasons....
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“Goodfellows were a fantastic estate agent to ......”

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Aug 31,2023
Minithumbup
Joel
By: 'Rob'
Aug 31,2023
0 people found
this helpful
Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our ...
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“We recently bought our house through Goodfell......”

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Aug 07,2023
Minithumbup
Sarah
By: 'Shahed'
Aug 07,2023
0 people found
this helpful
We recently bought our house through Goodfellows Carshalton Beeches. We viewed the property with Sarah Pine who was very friendly; gave sufficient time to explore the property and answered all queries to the best of her knowledge. The process from acceptance of offer was very ...
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“Great support and service right the way throu......”

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Aug 04,2023
Minithumbup
Sarah
By: 'Helen Mackinlay'
Aug 04,2023
0 people found
this helpful
Great support and service right the way through the process. We are very grateful for the help and would definitely use Goodfellows Carshalton again. Sarah is a star....
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“We would like to thank Goodfellows, you and y......”

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Jun 13,2023
Minithumbup
By: 'Robert and Brenda Andrews'
Jun 13,2023
0 people found
this helpful
We would like to thank Goodfellows, you and your team for the smooth and professional sale of our property. I would especially like to sing the praises of Amanda Smith. Amanda has very good communication skills and kept us updated at every level. There was ...
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“She is excellent...”

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Apr 24,2023
Minithumbup
Sarah
By: 'Katsutoshi Shimizu'
Apr 24,2023
0 people found
this helpful
In a market turmoil, it was a long and difficult process. She was always very kind, patient and customer oriented. I am very happy with her....
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“We had the best experience with Joel Smith as he ......”

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Apr 20,2023
Minithumbup
Joel
By: 'Ioanna'
Apr 20,2023
0 people found
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We had the best experience with Joel Smith as he helped us find the perfect flat, communication was excellent and everything completed on time. I would definitely recommend him and use for my next home purchase....
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“We are so pleased we chose to go with Goodfel......”

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Apr 03,2023
Minithumbup
Joel
By: 'lee david wilding'
Apr 03,2023
0 people found
this helpful
We are so pleased we chose to go with Goodfellows to sell our house .Although it was not all smooth sailing as our chain broke twice we still managed to buy our new house by the sea . Joel was brilliant and supportive during the whole ...
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“Sale of house...”

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Mar 02,2023
Minithumbup
Joel
By: 'Sue & Derek'
Mar 02,2023
0 people found
this helpful
It was so lovely to deal with friendly, cheerful staff, even though at times there were difficulties caused by one of the solicitors!!!! But Lee and Joel dealt with the problems and we completed. They were always contactable and Joel was always completely on top ...
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“The sale of a very tired property...”

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Nov 14,2022
Minithumbup
Sarah
By: 'Chris Nutting'
Nov 14,2022
0 people found
this helpful
I sold a property through Goodfellows, Carshalton Beeches as a Power of Attorney for an elderly gentleman. I had a very good service from Lee and Maria throughout the sale process but it is Sarah who needs a special mention. The property was not in ...
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“Joel Smith was one off the best and most prof......”

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Sep 30,2022
Minithumbup
Joel
By: 'Moishe'
Sep 30,2022
0 people found
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Joel Smith was one off the best and most professional agent I've ever dealt, was always there to help at every step of the way,...
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“The Search for the Perfect Home...”

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Aug 30,2022
Minithumbup
Sarah
By: 'Adriana'
Aug 30,2022
0 people found
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It was a long and difficult search to find the perfect home for my family but luckily with the help of Sarah Pine who was patient and determined to help us in search we finally found the perfect home for my family. Its a nice ...
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“Sarah was good in communication and did give ......”

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Aug 09,2022
Minithumbup
Sarah
By: 'Ravi bandaru'
Aug 09,2022
0 people found
this helpful
Sarah was good in communication and did give updates regularly. She advised good solicitor and mortgage advisor. I would recommend goodfellows....
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“For sale...”

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Aug 09,2022
Minithumbup
Maria
By: 'Ket'
Aug 09,2022
0 people found
this helpful
Hello Maria and the Goodfellows team, Thank you for your hard work, support and patience throughout the process of purchasing the property. It dragged a bit but was able to finally complete on the said date of Aug 1st. It was great working with you ...
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“Fast sale and help every step of the way! Lee......”

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Aug 09,2022
Minithumbup
Sarah
By: 'SJH'
Aug 09,2022
0 people found
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Fast sale and help every step of the way! Lee and Sarah were always contactable and answered any queries quickly. They helped to sell my property within a week. Would recommend using Goodfellows to anyone....
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“Rude and unresponsive...”

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Aug 03,2022
Minithumbdown
Joel
By: 'Danielle Evans'
Aug 03,2022
0 people found
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I purchased through Goodfellows and did not have a very good experience. 9 times out of 10 when I called it would go to the 'overflow service' and I would request a callback which was often never returned. Both myself and my solicitors found it hard to ...
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By: Lee Hunt
Aug 03, 2022
View all comments (1)
Hi Danielle, I am sorry you feel we did not do a good enough service for you. As you can see from all our other reviews we have this is not the normal service we provide. We try to answer all calls, I would like to mention though that we did manage to get you safely through to a completion with all the work we put in over the last week of your sale and we even persuaded our vendor to move out so you could complete the sale and to make you aware they still currently homeless and living with f ...

“Very good experience, efficient transparent p......”

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Aug 02,2022
Minithumbdown
Joel
By: 'Tony'
Aug 02,2022
0 people found
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Very good experience, efficient transparent process meant that the sale went through quickly .Alk the staff team were approachable and skilled in aspects of their work....
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“Sarah was very helpful in all aspects of the ......”

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Jul 28,2022
Minithumbup
Sarah
By: 'paul barber'
Jul 28,2022
0 people found
this helpful
Sarah was very helpful in all aspects of the transaction, including trying to chase up conveyancers etc. to try to push on the move....
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“SALE OF 44 ALMA ROAD...”

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Jul 22,2022
Minithumbup
Joel
By: 'LINETTE'
Jul 22,2022
0 people found
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WE WOULD LIKE TO EXTEND OUR THANKS & GRATITUDE TO THE ENTIRE SALES' TEAM @ GOODFELLOWS - CARSHALTON. IN PARTICULAR,OUR APPRECIATION TO JOEL SMITH FOR ALL HIS KIND ASSISTANCE, HARD WORK, ADVICE & SUPPORT THROUGHOUT THE PROCESS OF SELLING MY MOTHER'S HOUSE REMOTELY....
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“Efficient service...”

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Jul 22,2022
Minithumbup
By: 'Paulette'
Jul 22,2022
0 people found
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Very pleased with the service we received from Goodfellows. They organised the viewings really well and from those quite a few offers were received. A buyer was found within a day of the house being put on the market. Joel responded quickly and efficiently to ...
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“I have found them to be very helpful. knowled......”

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Jul 14,2022
Minithumbup
By: 'Jeannie'
Jul 14,2022
0 people found
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I have found them to be very helpful. knowledgeable of the area, professional, quick and efficient. Property was quickly let....
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“I mainly worked with Joel throughout the purc......”

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Jul 11,2022
Minithumbup
Joel
By: 'Matt Wheeler'
Jul 11,2022
0 people found
this helpful
I mainly worked with Joel throughout the purchase of the property and found him to be very helpful indeed and he made sure the process was as open and transparent as possible....
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“Great Team...”

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Jul 09,2022
Minithumbup
Sarah
By: 'Louise'
Jul 09,2022
0 people found
this helpful
Sarah always went above and beyond supporting me in the whole buying process! Thank you for all your help along the way!...
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“The team found a suitable tenant quickly and ......”

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Jul 05,2022
Minithumbup
By: 'Landlord'
Jul 05,2022
0 people found
this helpful
The team found a suitable tenant quickly and efficiently enabling the property to be let with minimal inconvenience. They managed the situation without fuss and little involvement from myself which as a business owner, I welcomed....
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“The Carshalton Beeches branch offers a great ......”

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Jul 01,2022
Minithumbup
By: 'David'
Jul 01,2022
0 people found
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The Carshalton Beeches branch offers a great service start to finish. Very professional, great communication. Very friendly staff and a pleasure to deal with....
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“Louise Jobson was one of the best in the mark......”

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May 26,2022
Minithumbup
By: 'Praburaj JR'
May 26,2022
0 people found
this helpful
Louise Jobson was one of the best in the market, when I was struggling to find the property with garden and drive way within my budget, most of the guys was laughing and said no to me, but she took more care and time for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:10 PM 08/11/2017 by allAgents

Awards won by Goodfellows, Sutton SM5 3LB



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Goodfellows

Branch - Carshalton Beeches, Sutton, SM5