100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
83% lettings fee satisfaction
Jan 23,2020
Jan 23,2020
1
people found
this helpful
this helpful
Shepherds were recommended to us by a friend. They provided us with a fantastic service from start to finish when selling our property. All staff were professional and kept us up to speed with everything. A big thank you to Charlie, Eddie and the team.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Jul 2022
reviewed by 'Natalie'
12th Oct 2021
reviewed by 'G Murray'
8th Sep 2021
reviewed by 'Sue'
17th Aug 2021
reviewed by 'Roger'
22nd Jun 2021
reviewed by 'Zoe Allen'
Opening Hours
Address
Shepherds
37 High Street
Hoddesdon
Hertfordshire
EN11 8TA
01992 440044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £845,000 |
| Lettings | 50% | 83% | £995 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 0 | 37 | 1 | 16 | 0 | 1 | 3 |
Areas covered
- EN11
- Hoddeson
- EN10
- Broxbourne
- EN9
- Goffs Oak, Cheshunt & Lea Valley
- EN8
- EN7
- EN6
- EN1
- EN2
- EN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 04,2022
Jul 04,2022
0
people found
this helpful
this helpful
We have recently sold our house with Shepherds Estate agent and the staff were extremely friendly and made the whole process run smoothly with special thanks to Luke.
Luke dealt with our sale from start to finish, liaised with other agents/solicitors when needed, was ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2022
Mar 31,2022
0
people found
this helpful
this helpful
Outstanding. Throughout the process amazing
They were professional, proactive, dealt with the lockdown disruption with great ingenuity and I really valued the advice I got. Carmelo and Alan were the best estate agents I have ever dealt with....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2021
Oct 12,2021
0
people found
this helpful
this helpful
Shepherds are local family business who came highly recommended, and we wanted to share our experience, which simply was great. The sale from start to finish was dealt with very professionally.
We found them to be very proactive, great communication easy to reach and replied ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12, 2021
View all comments
(1)
Thank you kindly Mr Murray. We appreciate your comments and feedback. We wish you all the very best for you both in your new home.
Regards, TEAM SHEPHERDS ...
Sep 08,2021
Sep 08,2021
1
people found
this helpful
this helpful
What can I say? I can say amazing ! At every step throughout our very recent house sale from the start to the finish an absolutely amazing team - totally efficient, keeping us informed every step of the way-I would especially like to mention Carmelo and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2021
Aug 17,2021
0
people found
this helpful
this helpful
Covid made selling our house difficult but the guys at shepherds cheshunt and Hoddesdon branches went the extra mile to get us to where we wanted to be..outstanding service..a special thank you to Carmelo who kept us informed all the way through...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17, 2021
View all comments
(1)
Thank you kindly Roger, we appreciate your time to post this review. We are pleased you found the services of Shepherds 'outstanding'. That is amazing to hear. We shall pass on your personal thanks to Carmelo. You luck and we hope you are happy in your next home.
Team Shepherds. ...
Jun 22,2021
Jun 22,2021
0
people found
this helpful
this helpful
Great service and excellent communication throughout the whole process.
I would highly recommend them and will be using them in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22, 2021
View all comments
(1)
Afternoon Zoe,
Thank you kindly for your review and comments. They are greatly appreciated.
Regards
Team Shepherds ...
Jun 21,2021
Jun 21,2021
0
people found
this helpful
this helpful
We were delighted at the care Shepherds took over our sale. Not only were they extremely efficient, they clearly understood the market extremely well and were realistic about what could be achieved. They kept us informed at all stages of the process without us having ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21, 2021
View all comments
(2)
Thank you kindly Chris, we shall pass on your comments to the Shepherds team. Good luck and kind regards from us all. ...
Mar 17,2021
Mar 17,2021
0
people found
this helpful
this helpful
If only all agents were as decent and professional as Carmelo. Great experience. Communication in these situations are always key and that was what was delivered with Carmelo. Not pushy or agressice as other agents have been with us. Will recommend people deal with him ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19, 2021
View all comments
(1)
Good morning Mario,
Thank you kindly for your comments. It is lovely to get such positive feedback and especially when the comments mention how professional and helpful staff at our Hoddesdon office performed. And it is good to hear that our staff were not aggressive, or sales pushy.
We wish happiness in your new home.
Kind regards
Team Shepherds
#sales #lettings #estateagent #hoddesdon #cheshunt
Team Shepherds ...
Mar 16,2021
Mar 16,2021
0
people found
this helpful
this helpful
We initially listed with a different agent but after becoming a bit disheartened we moved agent and listed with Shepherds. We absolutely wish we had listed with them from the start. From the valuation by Adam right through to handing the keys to the flat ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16, 2021
View all comments
(1)
Emily,
How wonderful your comments are in regard to your buying and selling experiences through Shepherds.
Both Adam and Carmelo will be very pleased. Thank you kindly. On a day that we have just been names winners of the Best of British Estate Agents 2021 for our region, it is rewarding to hear the same from our clients.
We hope you are happy in your new home.
Kind regards
Diane Sanders & Team Shepherds. ...
Mar 13,2021
Mar 13,2021
0
people found
this helpful
this helpful
We have had a great experience with Shepherds.
They have taken care of everything every step of the way, kept us up to date and made sure we're always fully informed at each stage of the process.
Any time we needed their help they were ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15, 2021
View all comments
(1)
Good morning Tim,
Thank you kindly for your positive comments on the service you received. Always pleasing to hear the staff went the extra mile to obtain a buyer. Good luck with your new move.
Regards
Team Shepherds ...
Mar 12,2021
Mar 12,2021
1
people found
this helpful
this helpful
We would highly recommend Shepherds to anyone. They marketed our property and provided great feedback, communication and service throughout the whole process, and achieved an excellent result for us. No problem was to big, quick phone call and it was resolved....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12, 2021
View all comments
(1)
Thank you kindly for your review and feedback. We wish success in your new home. ...
Mar 01,2021
Mar 01,2021
2
people found
this helpful
this helpful
I have just completed a sale using Shepherds, who have provided an excellent service from beginning to end. The staff have been efficient and professional, and kept me informed throughout the process. I would not hesitate to recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12, 2021
View all comments
(1)
Thank you Richard for taking the time to post your review. We are pleased that you found the experience and moving process good with our Hoddesdon office. ...
Feb 05,2021
Feb 05,2021
1
people found
this helpful
this helpful
We dealt with Shepherds as first time buyers and were incredibly impressed from start to finish with the service. We dealt primarily with Will and communication was easy, punctual and regular and we felt reassured as first time buyers that we were in good hands. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05, 2021
View all comments
(1)
Afternoon Jon,
Thank you kindly for your review. It is greatly appreciated. We are glad Will maintained a good and consistent level of service throughout and delivered on your first purchase. How exciting for you and good luck in your new home. We hope you will be happy.
Kind regards
TEAM Shepherds
#Shepherdsestates #Shepherds #Sales #Hoddesdon ...
Jan 10,2021
Jan 10,2021
1
people found
this helpful
this helpful
Carmelo and the team were really helpful throughout our sales process. They gave good advice, and always answered our queries quickly. Chasing estate agents became a problem for us, and Shepherds stepped in to help. Even though Carmelo was our main point of contact, if ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2020
Dec 06,2020
1
people found
this helpful
this helpful
I had a very good experience with Shepherds. They were very helpful during the process of buying our home, ensured we had access to the property several times and generally helped the process along. William was particularly very helpful and provided good information at every ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2020
Nov 25,2020
1
people found
this helpful
this helpful
We were very happy with the service we received by Shepherds as buyers. They were very helpful, responsive and supportive. Would definitely use them in the future. Thank you Carmelo, Will and the rest of the Hoddesdon team...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2020
Nov 02,2020
1
people found
this helpful
this helpful
Amazing service from Shepherds! Henry and the team went above and beyond with the sale of the property. I highly recommend Shepherds as they provide such a fantastic service. Big thanks to Henry for all of his help and making this process as easy as ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02, 2020
View all comments
(1)
Thank you Marie for taking the time to post a review on Shepherds services and your experiences, when you sold your property through our Hoddesdon office. We have passed your comments on to the team and in particular, Henry. ...
Oct 30,2020
Oct 30,2020
1
people found
this helpful
this helpful
Great estate agent. Very supportive throughout the process. Everyone I dealt with in the team was very helpful and professional. I'd like to give a special thanks to Carmelo who I dealt with on a day to day basis. Carmelo kept us very well posted ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2020
View all comments
(1)
Thank you kindly Richard, I shall pass on your comments to Carmelo. We wish you good fortune in your move up North.
Regards,
Diane Sanders ...
Oct 17,2020
Oct 17,2020
1
people found
this helpful
this helpful
Great service! Shane was brilliant from start to finish. Friendly, help and great, speedy communication - highly recommend him to deal with and won't hesitate to use this agency in future...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2020
View all comments
(1)
Thank you kindly Wendy. We shall pass on your kind remarks to Shane and our Lettings department. ...
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
All of the team at Shepherds/Fine & Country, but especially the lead negotiator went above and beyond to complete the sale and purchase on our behalf. Always professional and courteous, we were very pleased with the service we received. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16, 2020
View all comments
(1)
Thank you kindly Mr Kent,
It is always rewarding to know we met the expectations of clients, especially when they are selling and buying through us, as you are on both sides of the sales process, as vendor and buyer.
We wish you the very best in your new home.
Kind regards
Diane Sanders ...
Oct 10,2020
Oct 10,2020
1
people found
this helpful
this helpful
We found the house of our dreams in May and out an offer in straight away. Shepherd’s were excellent as they were able to come and value our house and get it on the market within two days.
We had lots of viewings and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12, 2020
View all comments
(1)
Afternoon Charlotte,
Thank you so much for taking the time to post your feedback on our service. We shall pass on your kind comments about Carmelo.
Good luck in your new home. ...
Oct 10,2020
Oct 10,2020
1
people found
this helpful
this helpful
Will Gill our agent was very helpful throughout the whole process. He updated me regularly and explained each stage to me. He liaised with the solicitors too both mine as buyer and sellers to ensure the purchase went through smoothly. He was a pleasure to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12, 2020
View all comments
(1)
Afternoon Melanie,
Thank you kindly for your review. We are very pleased that our Hoddesdon office and Will, made the sales experience a pleasant and smooth process. Wishing you the very best in your new home. ...
Sep 21,2020
Sep 21,2020
1
people found
this helpful
this helpful
Great, friendly service from Will and Adam. This time I purchased a house through Shepherds, and was so impressed that next time I sell I'll probably list with them....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21, 2020
View all comments
(1)
Thank you kindly for your review. We appreciate all clients who take the time to tell people of the good service they receive, we know only too well how hectic it is when you have moved house! ...
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
Carmelo helped us from day one with the house we was buying. He is very helpful and he does more then what he is meant to do. I would use him to sell or buy any houses as he knows what he is doing. Carmelo ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Sep 13,2020
Sep 13,2020
1
people found
this helpful
this helpful
Having just purchased a property through Shepherds I would like to thank Will and his colleagues for their complete professionalism during what is a difficult time. The whole process was stress free thanks to Will who ensured that I was kept fully informed of developments ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15, 2020
View all comments
(2)
Hi Dianne. I am sorry to hear that people can be so selfish. Personally, I would of thought less of your company if you weren’t putting the safety of your staff and clients first no matter how inconvenient that may be for some. The service I received was not affected one bit by the safety measures in place ? ...
Sep 07,2020
Sep 07,2020
1
people found
this helpful
this helpful
Great service provided by Adam Sanders and the team at Shepherds, Hoddesdon. From taking the photographs through the arranged visits to the agreed sale, exchange of contracts, completion and ultimately the move, faultless!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08, 2020
View all comments
(1)
Thank you kindly Mr Howard. It is extremely rewarding getting positive feedback from a vendor, who has sold at the very edge of our area. It shows that our sales team can still get the job done and done well. Even through lock-down! We hope you are very happy in your new home and in a new area.
Enjoy!
Kind regards, Diane ...
Sep 04,2020
Sep 04,2020
1
people found
this helpful
this helpful
Shepherds have been an absolute pleasure to deal with during our house purchase. I personally dealt with Henry and I couldn't have asked for a better estate agent. He went above and beyond to constantly give us updates and help us chase solicitors at the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01,2020
Sep 01,2020
1
people found
this helpful
this helpful
We recently purchased a house through the Shepherds Hoddesdon Agency, and we would like to thank William Gill, who accompanied us throughout the process. We received professional, courteous and fast service. To each of our questions William responded to the issue with professionalism and a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2020
Jul 05,2020
0
people found
this helpful
this helpful
I have recently sold a property via Carmelo at Shepherds. In a relatively frustrating chain, I was very impressed with Carmelo’s attitude in remaining upbeat but he also kept me regularly updated and always got back to me when he said he would so ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
1
people found
this helpful
this helpful
Would Highly recommend Shepherds Hoddesdon!
I mainly dealt with Will, Henry and Carmelo, who were all extremely helpful through the stressful process.
We would definitely use Shepherds for our next sale!
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16, 2020
View all comments
(1)
Thank you kindly for taking the time to share your experience. It is appreciated. ...
Charlie
Vendor Fees
1.2% Incl VATLandlord Fees
12% incl VATTenant Fees
No fees set. Last updated at 17/03/2023, 5:38 PM by Diane Jane SandersComplaints Procedure
If you have a complaint, in the first instance you need to raise this through the relevant office and direct your complaint to the office Manger, who will respond with the the details of how the complaint will be dealt with. You can email: [email protected]. We are a member of the Property Ombudsman Scheme.
Last updated at 4:38 PM 17/03/2023 by Diane Jane Sanders
Best Estate Agent in EN11 
Sorry for the late response, there seems to have been something wrong our end on confirming our replies. We are pleased the staff at our Cheshunt office of Shepherds delivered on service and made the process a positive experience for you.
R, Diane