Myself and my partner are investors. We offered on a property via this estate agent. We made a low offer and heard nothing back. After 4 days we rang the agent again to be told that Jonathan was handling our offer and that he would call us back. At 7 days we still had not heard from him so we rang again.After finally speaking to him and being told our original offer had been rejected, We upped the offer and were told it wasn\'t enough. Reluctantly we offered the asking price, thinking this would be enough for the sale to be agreed, as we are proceedable buyers. It was not good enough for Austberrys, they told us someone else wanted to view and on this basis they would call us back. We waited a week before they got back to us. We are at a loss. What do you have to do to buy a property via this agent? In our area this agent is a long established name, but does not offer the customer service to back it up. We are extremly disappointed with how this was dealt with and it has put us off looking at properties via this agent.