My partner & I moved in to a house that was managed by Eastbank in 2010.
As soon as we moved in to the house we had non-stop problems within the house.
Unfortunately every time you reported a repair you had no communication back from Eastbank for a few days - so you are left wondering a) have they received my email as had no response b) when will we hear back from them to rectify the problem.
As all the repairs were urgent, naturally the next step was to call them up to ask if they have received email and when the repair work would be fixed.
We would then be told a repair man can come out straight away and they would let themselves in to the property.
When our response would be that this is too short notice and that we would not allow a contract worker to enter our home without us being there, we would be told that we were being difficult!
By law you have to give 24 hr notice to let an agent or agents contractor enter your property without you being there. Also because we had to chase up our email by telephone, we was told that we were now harassing them. There lack of communication and poor response to the repairs was the issue.
This problem was on going for every repair, having to chase them up¢â‚¬Â¦
My partner & I took off numerous days of annual leave to allow contractors to come and make good all these repairs. Many contractor would not turn up and a day would be wasted and no communication or apology from Eastbank.
We had a rolling (periodic) contract after our first year. When we received a letter to say they wanted to sell the house, we decided to move on due to the uncertainty and handed in our one months notice. Eastbank told us we had to give two month's notice, as stated in the tenancy agreement. By law under the 1988 housing act, section 5 it clearly states that on a periodic tenancy, you give one month's notice. When we spoke to them about this on the telephone, they told us directly that we still need to give two months notice and were very annoyed with us!
(Eastbank had added their own policy to the housing act on the agreement to say even if your tenancy is rolling, you still have to give two months notice ¢â‚¬â€œ this goes against the housing act 1988).
Eastbank treated us as if we were completely stupid and didn't know the housing law.
Even right up to the end of our tenancy, Eastbank were consistently rude to us on the phone asking us ¢â‚¬Å“what do you want¢â‚¬Â and rushing us off the phone.
We had to challenge them to get our deposit back. Eastbank insisted we pay a £70 exiting inventory fee when we vacated the property. We were never produced a moving-in inventory! When we phoned to ask when our deposit would be returned in full (and not minus the £70 exiting inventory) we were rudely told ¢â‚¬Ëœcheque in the post ¢â‚¬â€œ wait to see what is in the cheque'.
What agent could do to change your mind?