I Rented a property by this estate agent for 3 years. I can not over state the following to anyone using this site -DO NOT USE THIS COMPANY!
They are very proficient at their job at this office, the problem is their job is to be slack, unhelpful, aggressive, untruthful and produce unjustified extra fees at various times during your term with them
The following are several but not all of the very poor dealings with them, and of note I have not had one single communication that has gone smoothly
1. They did not know who the factor is for the building - they requested I find out from a neighbour
2. They send letters every 6 months asking for £60 for administrative charges to continue your lease
3. When my fridge broke - a necessary item!- they suggested I replace it out my own pocket and get it delivered and get the old one removed. It took 2 weeks for the fridge to get replaced
4. They do not have access to/bother to look at factor reports. They accidentally let slip they hadnt seen a report in over 3 years
5. They will attempt to make you pay for anything they can in terms of replacements up to the point of falsifying information you have given them. Our communal door lock rusted so badly it broke. All other tennats in agreement. They tried to make me replace it and buy copies of keys for all residents/landlords/other agents - how they expected me to have access to this information is still uncertain
6. They knowingly failed to act quickly fixing the above mentioned door. This door is a FIRE EXIT.
Please heed this review and others on this site