“Worst letting agents and a complete disappointment...”
1 Star Review
Jan 18,2020
By:
'Georgia'
Jan 18,2020
Branch: Aberdeen, Neo House,
Riverside Drive
Services: Lettings (as a Tenant)
Rent PCM: £715
Would you recommend?: No
Postcode: AB11
Branch: Aberdeen, Neo House,
Riverside Drive
Lettings (as a Tenant)
Rent PCM: £715
Postcode: AB11
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This is by far the worst letting agents I have ever used and heard of. Firstly, the girl who showed us round our flat didn’t know anything about the flat itself and was almost as if she had never been there. When we put in an offer for the flat and eventually got it, the process of signing the contract was a nightmare; it took months for the company to back to us and not once did we ever have contact with the landlord, who we knew nothing about. The woman who dealt with our tenancy agreement couldn’t find half of the stuff we had sent her and claimed she was still waiting for half of the forms to be signed and sent when we had sent them weeks before. We had constant issues with our boiler which in the end found out it was putting us in danger but the property manager told us it was fine because the previous visit from the electrician 2 months before was fine. They had no sympathy for any of our ongoing issues such as the fridge which didn’t work and getting us a spare gate key, and every person we spoke to was incredibly rude and sounded about 20 years old with no experience. And to top it all off we had an email telling us we had to move out with absolutely no warning or even help to find a new flat within the timeframe, and not the slightest bit of sympathy was shown as we were in our final year and term of university. The property manager we dealt with only worked what seemed like 1 day a week so we were never able to get any issues sorted or even reach anyone. This letting agent is a complete disaster and would not recommend their services under any circumstance. They are a complete disappointment.
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