0% lettings valuation accuracy
33% lettings fee satisfaction
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Jan 15,2020
Jan 15,2020
7
people found
this helpful
this helpful
We have been left extremely disappointed with the level of service from GD Estates. They seem to be wanting money at every point on checkout despite our contributions and our level of professional cleaning carried out at the property.
When we viewed the property the current tenant had a lot furniture and rugs covering much of the property and we were did not know how bad the carpet was. When we received the keys to the property we were shocked with the condition. GD estates said this was sun damage, however it was in all rooms, even in rooms without windows? I paid over £150 to clean the carpets myself, each time the water was black and for the life of me I couldn't get it up. GD Estates were very unhelpful again, also trying to dismiss a wax candle stain that was burnt into the carpet with an Iron! Also saying we should use rugs instead to cover the carpet - I asked if at the time if one of them would like to walk on this carpet without shoes on and they didn't want to..... Eventually after negotiations, we managed to get the landlord to agree to them fitting the lounge carpet as long as we paid for the upstairs two rooms and bathroom - totalling £700 including underlay (landlord opted for no underlay on their part).
Prior to us leaving we arranged for professional cleaners to come round to clean the new carpets we put in along with the oven and we also performed a very thorough clean of the property.
We were then informed via email that no cleaning had been carried out at all (I have invoices to back all of this up and witnessed cleaners entering the property and even stuck around to make sure the machine they had worked for them). We were told this was because no "tread" marks could be seen on the carpets so no cleaning had taken place - this is ridiculous to say the least, they now want £170 to carry out additional cleaning even though the carpets are in excellent condition, professionally cleaned and also paid for by us!
Along with this there is a wall mount bracket and screws for photo frames in the wall that they now want a "contribution" of £100 to fix these - I left filler, matching paint and scrapers at the property to fill these if the new tenant didn't want them, I am happy to attend the property to fix this, it isn't hard to fill a few holes!
Photos of the carpets when we moved in along with the new carpets we had fitted and what they looked like before we even had them cleaned professionally!
Rant over - I would make sure if you are a tenant of GD estates to make an inventory of absolutely everything in detail as they will try their best to get what they can from you.
When we viewed the property the current tenant had a lot furniture and rugs covering much of the property and we were did not know how bad the carpet was. When we received the keys to the property we were shocked with the condition. GD estates said this was sun damage, however it was in all rooms, even in rooms without windows? I paid over £150 to clean the carpets myself, each time the water was black and for the life of me I couldn't get it up. GD Estates were very unhelpful again, also trying to dismiss a wax candle stain that was burnt into the carpet with an Iron! Also saying we should use rugs instead to cover the carpet - I asked if at the time if one of them would like to walk on this carpet without shoes on and they didn't want to..... Eventually after negotiations, we managed to get the landlord to agree to them fitting the lounge carpet as long as we paid for the upstairs two rooms and bathroom - totalling £700 including underlay (landlord opted for no underlay on their part).
Prior to us leaving we arranged for professional cleaners to come round to clean the new carpets we put in along with the oven and we also performed a very thorough clean of the property.
We were then informed via email that no cleaning had been carried out at all (I have invoices to back all of this up and witnessed cleaners entering the property and even stuck around to make sure the machine they had worked for them). We were told this was because no "tread" marks could be seen on the carpets so no cleaning had taken place - this is ridiculous to say the least, they now want £170 to carry out additional cleaning even though the carpets are in excellent condition, professionally cleaned and also paid for by us!
Along with this there is a wall mount bracket and screws for photo frames in the wall that they now want a "contribution" of £100 to fix these - I left filler, matching paint and scrapers at the property to fill these if the new tenant didn't want them, I am happy to attend the property to fix this, it isn't hard to fill a few holes!
Photos of the carpets when we moved in along with the new carpets we had fitted and what they looked like before we even had them cleaned professionally!
Rant over - I would make sure if you are a tenant of GD estates to make an inventory of absolutely everything in detail as they will try their best to get what they can from you.
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Opening Hours
Address
G D Estates Ltd
14 The Traverse
Bury St Edmunds
Suffolk
IP33 1BJ
01284 750891
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £765 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- IP33
- IP32
- IP31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oct 15,2023
Oct 15,2023
4
people found
this helpful
this helpful
The house we rented was a right state when we moved in with mold on the windows, rubbish in the garden, just to name a few. The inventory pictures did not reflect what the house looked like and what they said and so I asked ...
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Mar 17,2022
Mar 17,2022
2
people found
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All the team at GD Estates were professional and courteous. They made finding a property to let entirely stress free....
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Jan 13, 2023
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Thank you for your review, it is much appreciated. ...
Jan 15,2020
Jan 15,2020
7
people found
this helpful
this helpful
We have been left extremely disappointed with the level of service from GD Estates. They seem to be wanting money at every point on checkout despite our contributions and our level of professional cleaning carried out at the property.
When we viewed the property the ...
read full review
read full review
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Oct 05,2016
Oct 05,2016
5
people found
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Do not bother with this estate agent. They need to understand the term customer service and give some thought for people that have booked viewings. They send misleading emails that read as false promises, do not give enough notice of changes to viewing bookings, do ...
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Aug 15,2016
Aug 15,2016
6
people found
this helpful
this helpful
Be wary of this company. They were fine to begin with but upon our contract coming to an end they were dishonest and obstructive, directly causing a lot of added stress to an already stressful time. Very disappointing....
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Sep 07, 2016
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Thank you for bringing the above matter to our attention. We have had the same complaint added to Google and the name given was false. We feel your complaint is unjustified and hope that it is not a malicious post to deter any future business to our company. ...
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No fees set. Last updated at 20/03/2023, 11:55 AM by Tracey NunnComplaints Procedure
Please find details of our in house complaints procedure on our website.
Last updated at 10:55 AM 20/03/2023 by Tracey Nunn
