Urmston, Manchester, M41
4.8/5, 77 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
Hills Residential - Visit Our Website

“Rebecca made a stressful time easyI was fin......”

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Jan 14,2020
Minithumbdown
Rebecca
By: 'Vincent Watt'
Jan 14,2020
0 people found
this helpful
Rebecca made a stressful time easy

I was finding the whole process of moving hard but hills residential made short work and helped me whenever i needed
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Opening Hours
Address

Hills Residential
Stanley House, 19-23 Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0TZ
0161 7479379

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £147,000 £147,000
Lettings 94% 96% £340 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 47 5 3 0 0 0 3 1
Areas covered
  • M41
  • Altricham
  • M31
  • Sale
  • M32
  • Chorlton
  • M28
  • M21
  • M44
  • WA14
  • M33
  • URMST
  • STRET
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“outstanding service...”

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Jan 21,2020
Minithumbup
Rebecca
Rebecca
By: 'Calin Soroncean'
Jan 21,2020
0 people found
this helpful
We are together almost for three years and all this time we had outstanding service, very receptive and professional. Special thanks to Rebecca Gibson....
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“Rebecca Gibson...”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Kathleen Allwood'
Jan 15,2020
0 people found
this helpful
I have been dealing a young lady by the name of Rebecca Gibson, whom I think has gone above and beyond helping us getting into our rented accommodation. Rebecca is friendly, helpful and if any one needs praise it should be her, I would recommend ...
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“Great Letting Agency...”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Mrs K Thornton'
Jan 15,2020
0 people found
this helpful
My experience with this agent has been excellent throughout our relationship. Rebecca Gibson has a friendly and professional manner and has always ensured we are happy with the tenancy....
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“Overall a very good experience. Rebecca has b......”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Oliviu Sugar-Gabor'
Jan 15,2020
0 people found
this helpful
Overall a very good experience. Rebecca has been very helpful with all matters related with fees, contract & paperwork, visits, etc. As recommendation for improvement to the agency, the response to maintenance issues could be improved, as matters seem to be passed between various members and ...
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“Thank you so much Becky for a fantastic servi......”

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Jan 15,2020
Minithumbup
Rebecca
By: 'Susan Ideme'
Jan 15,2020
0 people found
this helpful
Thank you so much Becky for a fantastic service. Becky was friendly, chatty and full of personality which I loved and made me feel more relaxed and comfortable. I could not ask for a better service. I am so grateful for the amazing service I ...
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“Rebecca Gibson...”

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Jan 14,2020
Minithumbup
Rebecca
By: 'Stuart Blair'
Jan 14,2020
0 people found
this helpful
Rebecca Gibson is incredibly helpful and I wish to thank her and all of the staff at hills residential in assisting me, especially as I was a first time renter. No complaints whatsoever....
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“Rebecca made a stressful time easyI was fin......”

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Jan 14,2020
Minithumbdown
Rebecca
By: 'Vincent Watt'
Jan 14,2020
0 people found
this helpful
Rebecca made a stressful time easy I was finding the whole process of moving hard but hills residential made short work and helped me whenever i needed...
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Was this helpful? Yes

“Rebecca Gibson I have found Becky : Positiv......”

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Jan 12,2020
Minithumbup
Rebecca
By: 'S Mann'
Jan 12,2020
0 people found
this helpful
Rebecca Gibson I have found Becky : Positive, robust, efficient and supportive. And my property was rented out within a week....
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“The team at Hills Residential, in particular ......”

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Jan 09,2020
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Hemal Pandya'
Jan 09,2020
0 people found
this helpful
The team at Hills Residential, in particular Rebecca Gibson & Tony Singh-Raudh do a great job with managing our properties in Salford. We have no hesitation in recommending the agency to others, in fact we have already done so. The firm have been proactive, professional and ...
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“Hills have been amazing in finding tenants an......”

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Jan 09,2020
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Ben Naylor'
Jan 09,2020
0 people found
this helpful
Hills have been amazing in finding tenants and managing my property. They found tenants that have treated my property like they would their own. All issues arising in that time have been dealt with superbly...
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“5 stars all round!...”

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Jan 09,2020
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Phil Mills'
Jan 09,2020
0 people found
this helpful
Rebecca Gibson, my agent from Hills Estate Agency is beyond reproach. There is nothing too big or too small a request that she won’t deal with quickly, smoothly and efficiently!...
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“I've been using Hills residential for several......”

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Jan 09,2020
Minithumbup
Rebecca
By: 'Robert Smith'
Jan 09,2020
0 people found
this helpful
I've been using Hills residential for several years now and they have always been extremely good with communication and tackling the issues that pop-up. I would be happy to recommend Hills to any landlord. Rebecca is my go-to person at Hills and she he is ...
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“Amazing team...”

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Jan 09,2020
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Ning Cao'
Jan 09,2020
0 people found
this helpful
Hills residential has been managing my properties since 2015. I am amazed by their professional and efficient service. I would definitely recommend them to anyone....
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“katie from lettings...”

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Dec 04,2019
Minithumbup
Katie
By: 'Martin Renshaw'
Dec 04,2019
0 people found
this helpful
Katie from the lettings department was absolutely brilliant in securing a lovely rental property or us. She answered all our questions with expert knowledge and made us feel so at ease and really enjoyed the whole viewing....
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“Excellent Service and Complete Care...”

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Sep 27,2019
Minithumbup
Katie
By: 'Zuberul Huda'
Sep 27,2019
0 people found
this helpful
Excellent service. Always responsive to any queries and fast acting. They look after my tenants as much as they look after me. With Hills, I know I’m i have complete care...
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“Katie, Rebecca, Leah and Hannah are the Dream......”

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Sep 10,2019
Minithumbup
Rebecca
Katie
By: 'Joanne Laverty'
Sep 10,2019
0 people found
this helpful
Katie, Rebecca, Leah and Hannah are the Dream Team at Hills. Energetic, professional, diligent and very good humoured, they and the wider Hills team should be congratulated. I thoroughly recommend them....
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“Rebecca provides top notch service to landlor......”

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Sep 08,2019
Minithumbup
Rebecca
Katie
By: 'Ben'
Sep 08,2019
0 people found
this helpful
Rebecca provides top notch service to landlords and tenants alike. Katie deals with any maintenance issues promptly and effectively. Great teamwork!...
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“I would give Rebecca Gibson five stars. She ......”

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Aug 21,2019
Minithumbup
By: 'antony goldrick'
Aug 21,2019
0 people found
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I would give Rebecca Gibson five stars. She has been totally professional in any dealings with her and very helpful with any inquiries we had....
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“Amazing agency...”

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Jan 30,2019
Minithumbup
Rebecca
By: 'Dean W'
Jan 30,2019
0 people found
this helpful
I have rented from this company a few times I have never had a problem the staff are very friendly and response, Rebecca Gibson is amazing iv Dealt with her on both my rentals and nothing is ever too much she goes above and beyond ...
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Comment on agent fees
Very good other agency’s are extortion best fees iv seen in Manchester
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“Always helpful...”

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Jan 27,2019
Minithumbup
Rebecca
By: 'Jackie S'
Jan 27,2019
0 people found
this helpful
Becky Gibson always goes above and beyond the call of duty and nothing is too much trouble for her. She is very efficient at her job but the thing that really makes the difference is she cares about my rental property as if it was ...
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Comment on agent fees
Very reasonable fees for HMOs.
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“Irresponsible...”

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Nov 06,2018
Minithumbdown
By: 'G.C.P'
Nov 06,2018
4 people found
this helpful
Moved into a "furnished" property last year, there was no fridge, freezer or washing machine. Additionally the house was filthy and caked in mould and damp, after numerous phone calls they were dismissive and refused to act upon our concerns. After a year of broken ...
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Comment on agent fees
Bad
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“Excellent...”

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Oct 08,2018
Minithumbup
Jack
By: 'Jeremy Lane'
Oct 08,2018
0 people found
this helpful
They provided a service that was exactly what they said it would be. Kept up to date at all times and rang back when asked....
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“Rebecca Gibson...”

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Aug 10,2018
Minithumbup
Rebecca
By: 'James Kelly'
Aug 10,2018
1 people found
this helpful
Rebecca especially has been an amazing help. She has gone above and beyond to help, for this reason I would certainly use Hills Residential again....
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Comment on agent fees
Good
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“Poor Estate Agents for Students...”

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Jul 02,2018
Minithumbdown
By: 'Yousef El-Badri'
Jul 02,2018
4 people found
this helpful
My experience with Hills Resendential has been a poor one this last year. The most alarming thing about this estate agents is the lack of communication with their tenants, we had reported a couple of problems to them and they said someone would come round ...
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Comment on agent fees
Good
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“amazing...”

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May 31,2018
Minithumbup
Rebecca
By: 'vas'
May 31,2018
0 people found
this helpful
Becky and all the girls have been amazing to us since we moved into the property. very professional and always helpful...
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Staff picture Tony Singh-Raudh
(39)
Staff picture Rebecca
(35)
Staff picture Rebecca
(18)
Staff picture Jack
(10)
No image available Katie
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents

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Hills Residential

Branch - Urmston, Manchester, M41