Terrible condition of flat on entry, cost us over one hundred pounds to fix garden, police at door and debt collectors. Were accused of abandoning items in the flat which were on the landlord\'s inventory. We were charged a strong administration fee which most companies do not charge, staff were rude and unsympathetic when we were told we had to move over Christmas and we were charged two days rent for handling the keys in late despite not being informed of this condition. Terrible company, in my opinion there are better ones about.
What agent could do to change your mind?
Used sympathy, good manners and customer care and done their job in regards to making sure the property was ready and clean to move into. There was nowhere near enough information or friendliness.