100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
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2024
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Jan 05,2020
Jan 05,2020
1
people found
this helpful
this helpful
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company.
My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:
1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense.
2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so.
3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.
4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.
5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January).
6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution.
We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.
I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.
My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:
1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense.
2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so.
3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.
4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.
5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January).
6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution.
We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.
I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.
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Opening Hours
Address
Hamptons International
Unit 43, 4 Merchant Square
Paddington,London
Greater London
W2 1AQ
020 7717 5148
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 75% | £2,600 | £3,033 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Lettings
- Block Management
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Jan 05,2020
Jan 05,2020
1
people found
this helpful
this helpful
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company.
My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed ...
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read full review
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Dec 14,2018
Dec 14,2018
3
people found
this helpful
this helpful
Please please do not use Hamptons International Paddington for property renting. We should have seen the warning signs from the very beginning. I would highly recommend anybody NOT to ever get drawn in by these people, they are dishonest, they represent awful landlords, their communication ...
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Nov 09,2018
Nov 09,2018
8
people found
this helpful
this helpful
TO BE AVOIDED. Thief and unprofessional agency. Chaotic management and you need to send tons of emails to try to get things done.
The deduction in deposit is just insane. Be careful if you are a tenant. Take videos and pictures of everything....
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Comment on agent fees
Thief
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Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
We work with the letting and sales guys in the Paddington and Hyde Park branches frequently
We find them to be friendly and helpful, but also dynamic and forward thinking - really brilliant to work with...
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Jun 28,2018
Jun 28,2018
5
people found
this helpful
this helpful
I don't know if this is the Worst agency but it is definitely a bad choice. Don't go there please. They can terminate your contract anytime and this is a good way to threaten you. The deduction in deposit is just insane.
They terminate my ...
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Comment on agent fees
Bad
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Jul 02,2013
Jul 02,2013
10
people found
this helpful
this helpful
Do not be fooled by positive reviews. It is quite often that large agents like these effective bribe their way into winning awards etc by the media etc. Also, quite often they tend to deal with international buyers/sellers who quite often get ripped off ...
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What agent could do to change your mind?
Do not use these guys. They lie simple and will frame the customer to suit their own means.Attached Filesnbsp;
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Jul 10, 2013
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To be fair it sounds more like the Seller was messing you both around ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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