“Several years ago I moved to the Midlands for......”
1 Star Review
Dec 28,2019
By:
'Nicky'
Dec 28,2019
Branch: Bournemouth, Hereford House, 4 Hinton Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BH2
Branch: Bournemouth, Hereford House, 4 Hinton Road
Lettings (as a Landlord)
Postcode: BH2
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Several years ago I moved to the Midlands for 3 years as a mature student, renting out my Bournemouth flat through Allan and Bath. To this day I honestly believe that they set me up for what was to follow. Within 2 days of handing them the keys they notified me that a young lady who had been on their books for some time and was "terribly fussy" had chosen to rent my flat. It was immaculately clean with a new sofa and fridge when I rented it out. In the first few months I had several calls from Allan and Bath saying that the occupier had complained about broken or dirty aspects of the flat. Allan and Bath had agreed that the flat was in top condition, yet charged me for a cleaner. When I got the bill I phoned the cleaning company and they said that they totally agreed with me that the flat was clean and could only find a 2 inch area behind a piece of furniture where there was a bit of dust saying that the occupier was very difficult, following her around inspecting the work. Next I was informed by A&B that the curtain rail was down and the toilet seat broken. I used a maintenance company owned by a friend who said the curtain rail had been dragged off and the loo seat has simply needed tightening on its screw fixings. He also expressed concern that the occupier was not a nice person and had her boyfriend living there. A&B assured me that they regularly inspected the flat, but what transpired made it clear that this was completely untrue. The tenant stayed for almost 2 years, then one month I noticed that the rent payment had not gone into my account. I contacted A&B who told be that the lady had actually left the flat without paying the last 2 months rent, saying that the place was in such appalling condition when she rented it that A&B must use the deposit for the last 2 months rent as she would not be held responsible. I was horrified when I saw it - the new sofa was covered in food stains that hag gone mouldy, the carpets were so disgusting they had to be ripped up, the new fridge had not been defrosted so had iced up and she had ripped off the freezer door, the bed stank so badly it made me sick and I paid to have it taken straight to the tip. The bathroom sink and loo had never been cleaned and the limescale had to be chipped off with a screwdriver and the sink cleaned with wire wool. It had been turned into a complete hovel. I went to Allan and Bath who were totally unhelpful, saying that the tenant had emigrated to Australia and her Mother had fully backed up her ridiculous story about the state of the flat. They produced a letter written so poorly a 5 year old could have done better from someone claiming to be the tenants mother saying that the flat was a state at the outset. Obviously this was all nonsense and A&B knew this, but did nothing to help. Please, please don't rent your home out through these people. They just don't care what happens and aren't to be trusted.
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