I found Benn to be extremely helpful throughout the process. I was particularly impressed with his handling of a most difficult vendor. The fact that the sale went through in the time it did is in no small way down to the management of the seller, whose interventions were most unhelpful throughout the process.
I was not keen to engage with the vendor directly, however I can understand why Townends encouraged this in the early stages to keep the sale alive, although with this individual it was not exactly a easy dialogue. However, I am grateful to Benn for keeping this vendor from hassling me for the most part.