Me and my flatmate are currently university students.
We signed contract with the 26 museum street office and i am very satisfied with their service.
However when we move into the flat, we found out the flat is managed by Michael Kennedy, the head of property management from the 3Parkway office, and this is when the nightmare came.
The contract started on 17th August 2012, but we only move into the flat on the 22 September because the flat WAS FLOODED so we can not move in.
When we did move in, the majority of the flat DOES NOT HAVE FLOORING, half of the light bulbs in the room does not light up and 4 windows are broken and can not be opened. The flat is in a very dusty condition as well.
There are also metal fences on the window which we could not take off, it\'s kind of feels like in a prison.
Before we move in i have contacted Michael Kennedy numerous times by phone and email.
He said the everything should be done by 20th September but he does not guarantee it.
Now, it HAVE BEEN 2 MONTHS, AND THE FLOORS ARE STILL NOT FITTED.
So we lived on concrete floors for more than 15% of our tenancy already.
I called him at least 3 times a week and emails him about the floor. He can always find some strange excuses to delay it.
At the moment we still can\'t open most of the windows in the flat and Micheal Kennedy always say that the contractors will fix them when they do the floors, but the contractors still haven\'t fixed it.
Also, strangely enough MICHAEL KENNEDY REFUSE TO DO AN INVENTORY CHECK DESPITE ME STRONGLY INSIST IN DOING ONE.
The excuses he gives is even more ridicules. He said that the landlord have spend some money refurbish the flat after it is flooded so THERE IS NO BUDGET LEFT FOR AN INVENTORY CHECK.
It also took him 3 weeks to replace the broken washing machine left in the flat. so the whole of first month we lived in a floorless flat with locked fences on windows which does not open and washed everything by hand or sent to dry cleaning.
I tried complain but his staff told me that he is their boss, so all the complaint goes to him anyway. They don\'t seem to have any internal procedure for dealing with complaints.
I WOULD WARN ANY PROSPECTIVE TENANT TO STAY AWAY FROM THIS AGENCY or at least note in their contract not to be managed by Micheal Kennedy\'s property management team.
What agent could do to change your mind?
when they don\'t spend 2 month to fit the floor and replace or repair washing machine in a month.
we should be given compensation for the time when the flat does not have floor.