“Where do I begin? First of all we phoned to ......”
1 Star Review
Nov 16,2012
By:
'Bad_Agents'
Nov 16,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
7
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Where do I begin? First of all we phoned to view a house; I will admit that the member of staff to whom we spoke was kind and friendly. We asked if we would be able to view as soon as possible but she stated that Matthew Hague would not be able to do so for a week as he would not be in the area. After a week had gone by we viewed the house. Upon entering we found Matthew in the kitchen of the house with his head in school work, he was not interested in us or the property. When we entered the master bedroom we was taken aback by the infestation of flies, Matthew tried to brush it off as somebody leaving the window open, blatantly lying to my partner and I when we could see it with our own eyes. Despite this we decided to proceed with the property, we put in our referencing forms on the provision that the flies would be dealt with. The forms and the cheque were received by Strutt and Parker the following Tuesday. We phoned Matthew on the Thursday to ensure that the forms had been sent off to which he replied,¢â‚¬Â I have not sent them off due to the internet being down but I will do so today¢â‚¬Â. (We was more annoyed that not one person from Strutt and Parker had bothered to phone us about the application process whilst we were prospective tenants.) We then phoned again on the Monday as this was when Matthew stated that the forms would be back, to find one colleague stating that Matthew was on holiday, another telling us that he had exams and Matthew himself stating that he was at a business meeting. (Lies, Lies, Lies!!) We also were angered to hear that Matthew had not sent the forms off and that despite Matthew telling us that we were the only parties interested in the property, we were not. I phoned Matthew on his mobile and voiced all of my concerns; he was not really interested so I decided to take it further. I phoned the branch in which he worked and was told that my partner and I were the liars and that we crossed our wires and that even in the unlikely event that we were telling the truth that Matthew is a graduate and therefore that it is an excuse for his behaviour. We then phoned the head office branch in London to discuss the matter and were told that they will investigate the complaint; to this day we have still heard nothing. If it is not resolved within eight weeks then I will be in contact with the financial ombudsman and the will be able to take it further. Matthew was rude and arrogant, not interested in us or the property and highly inexperienced. The complaints procedure is highly inefficient and needs reforming. I have never been treated so badly before and would like to take the opportunity to encourage landlords and prospective tenants to give this estate agents a wide birth.
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