Chase Residential
Wembley, Greenford, UB6
4.9/5, 43 reviews
93% recommended
92% lettings valuation accuracy
97% lettings fee satisfaction



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“Excellent service. Chase Residential has help......”

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Dec 11,2019
Minithumbup
Dharmesh
By: 'Dinisha'
Dec 11,2019
6 people found
this helpful
Excellent service. Chase Residential has helped me a lot. They found me a tenant with in 24 hours. I am very very happy with the service and I would definitely recommend this to friends and families.
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Opening Hours
Address

Chase Residential
6 Odeon Parade, Sudbury Heights Avenue
Greenford
Greater London
UB6 0NA
02038655738

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 97% £725 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 22 2 0 0 3 0 2 0
Areas covered
  • HA0
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Dharmesh & Tom - exceptional and outstanding ......”

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Mar 07,2023
Minithumbup
Dharmesh
By: 'Geremia Federico'
Mar 07,2023
1 people found
this helpful
Dharmesh & Tom - exceptional and outstanding service provided. They managed a few of my properties and dealt with a remortgage. They were swift and guided me well. I am very pleased with both of them. I am a landlord and they have taken good care ...
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“My Review is based on the great service given......”

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Feb 27,2023
Minithumbup
Dharmesh
By: 'Bhavin'
Feb 27,2023
0 people found
this helpful
My Review is based on the great service given by Dharmesh Mohane & the Team. I would like to thank him for his Honesty and professional advice and for dealing with my property. He has been very informative, polite & accommodating us during the process of purchase ...
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“Dharmesh was fantastic and kept us updated th......”

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Feb 07,2023
Minithumbup
Dharmesh
By: 'DILIP B'
Feb 07,2023
1 people found
this helpful
Dharmesh was fantastic and kept us updated throughout the whole process. Whenever we had a query he always came back to us the same day with a response and we felt that he was very proactive and supportive. Really appreciate all the great work his ...
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“Dharmesh is a very professional guy.All chas......”

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Jan 19,2023
Minithumbup
Dharmesh
By: 'Leidi'
Jan 19,2023
1 people found
this helpful
Dharmesh is a very professional guy. All chase residential staff is amazing and helpful. BIG THANK YOU DHARMESH Keep it up guys A+++++...
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“Really Happy. Dharmesh & Tom were very polite......”

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Apr 08,2022
Minithumbup
Tom
By: 'Macarena Ruiz Gonzalez'
Apr 08,2022
1 people found
this helpful
Really Happy. Dharmesh & Tom were very polite and guiding us well throughout. People often comment how moving house can be the most stressful thing, but Tom & Dharmesh helped us through the whole process with ease. They were brilliant through the whole process, happy to answer ...
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“They were nice as agents, bit delayed on request for ......”

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Feb 07,2022
Minithumbdown
By: 'Ross'
Feb 07,2022
0 people found
this helpful
They were nice as agents, bit delayed on request for repair but still done. The only thing we didn't like is when they charged us for "professional cleaning" that was NOT actually done before new tenant moved in. New tenant is happy with how clean ...
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“Dharmesh & Tom have been exceptional!!!I fi......”

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Jan 18,2022
Minithumbup
Dharmesh
By: 'HITESH B'
Jan 18,2022
1 people found
this helpful
Dharmesh & Tom have been exceptional!!! I finally came across Chase Residential. The directors found me a property as per my requirements. I was able to exchange and complete within 6 weeks partly due to Dharmesh's hard work. I found my experience working with both Tom & Dharmesh ...
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“I'm very happy and satisfied with the service......”

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Aug 17,2021
Minithumbdown
Tom
By: 'Arzo'
Aug 17,2021
2 people found
this helpful
I'm very happy and satisfied with the service. Tom has been so helful and professional throughout the process. Highly appreciated....
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“Excellent timely service from friendly, compe......”

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Jan 15,2021
Minithumbdown
Dharmesh
By: 'Kinjal'
Jan 15,2021
1 people found
this helpful
Excellent timely service from friendly, competent staff. Provided me with the required paperwork within a day. Excellent customer service with prompt replies....
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“Professional advice and Service...”

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Nov 27,2020
Minithumbup
Dharmesh
By: 'MRS'
Nov 27,2020
3 people found
this helpful
Chase Residential has been extremely supportive throughout the Lettings process and Dharmesh and Tom have been always updating me. Defiantly i would recommend Chase Residential for any property related matters. Thank you for the excellence service....
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“Great Service...”

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Aug 14,2020
Minithumbup
Tom
By: 'Lucrezia'
Aug 14,2020
3 people found
this helpful
After nearly two years living at a property managed by Chase Residential, I can only recommend their services. Tom and Dharmesh have been extremely professional, supportive and understanding. Communication has always been great and any concern/issue was addressed rapidly and efficiently....
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“The service provided was fabulous. The client......”

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Aug 06,2020
Minithumbup
Blessing
By: 'Blessing'
Aug 06,2020
4 people found
this helpful
The service provided was fabulous. The client was kept updated, and considerations in place to resolve matters. A reliable company....
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“Wonderful Service!...”

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Feb 14,2020
Minithumbup
Dharmesh
By: 'Nguyen'
Feb 14,2020
4 people found
this helpful
Both Tom and Dharmesh have been very helpful, understanding and professional. They always replied quickly, yet patiently answered all of my concerns and explained everything clearly and carefully. Working with them was all about transparency and high-quality customer service. They had my interest in mind ...
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“Excellent service. Chase Residential has help......”

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Dec 11,2019
Minithumbup
Dharmesh
By: 'Dinisha'
Dec 11,2019
6 people found
this helpful
Excellent service. Chase Residential has helped me a lot. They found me a tenant with in 24 hours. I am very very happy with the service and I would definitely recommend this to friends and families....
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“Fantastic service. Absolutely great work from......”

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Dec 11,2019
Minithumbup
Dharmesh
By: 'Shailesh'
Dec 11,2019
5 people found
this helpful
Fantastic service. Absolutely great work from staff. Responds to you so quickly. Very efficient and helpful. Definitely would recommend to everyone....
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“Chase Residential - Highly Recommended!...”

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Nov 13,2019
Minithumbup
Tom
By: 'Keval'
Nov 13,2019
6 people found
this helpful
Tom & Dharmesh are fabulous realtor. They are smart, strategic & passionate about the London Real Estate. We trusted their insight and judgement totally and the results were excellent. They are the best and Highly Recommended!...
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“Very friendly, and very good service.arrang......”

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Nov 05,2019
Minithumbup
Tom
By: 'Sadak'
Nov 05,2019
5 people found
this helpful
Very friendly, and very good service. arranged viewing in short notice, very quick to process. I would strongly recommend Chase. Thank you Tom and Dharmesh...
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“Excellent people and super service and follow......”

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Oct 25,2019
Minithumbup
Tom
By: 'Sandip'
Oct 25,2019
5 people found
this helpful
Excellent people and super service and follow up. Very happy with the overall experience. Thorough professionals. They rented the property in just 2 days!...
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“I found chase Residential to be professional ... and every thing was dealt with promptly....”

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Jul 25,2019
Minithumbup
Tom
By: 'Daksha'
Jul 25,2019
6 people found
this helpful
I found chase Residential to be professional precise and prompt in their work. They worked very hard to make sure I had plenty of views. Couldn't have asked for more thank you chase!...
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“Very efficient service. All clear. Staff kind......”

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Jul 12,2019
Minithumbup
Dharmesh
By: 'Giulia'
Jul 12,2019
6 people found
this helpful
Very efficient service. All clear. Staff kind and professional. All the process has been easy and quick.Highly recommended. Thank you....
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“Excellent professional service completed....”

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Jul 04,2019
Minithumbup
By: 'Sachin'
Jul 04,2019
5 people found
this helpful
Excellent professional service completed. Chase Residential were determined and precise during the whole process of finding tenants. Highly recommended estate agent....
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“Best service...”

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May 25,2019
Minithumbup
By: 'Octavian'
May 25,2019
7 people found
this helpful
Very polite and profesional team ,fantastic thorough sevice,will definitely recommend to anyone.Was the first experience with estate agent and i was very happy....
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Comment on agent fees
good
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“Flat Letting...”

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Mar 06,2019
Minithumbup
Tom
By: 'Joseph'
Mar 06,2019
8 people found
this helpful
It was a pleasant experience with Chase Residential Staff in the process of getting an apartment. It was successful because of the professional manner the staff attended to me....
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Comment on agent fees
It was excellent
Was this helpful? Yes
By: Tom J Dominic
Mar 14, 2019
View all comments (1)
Thank you, Joseph. ...

“Tom & Team Review...”

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Nov 19,2018
Minithumbup
Tom
By: 'Cheryl'
Nov 19,2018
8 people found
this helpful
Tom delivered a great service, he was on the ball with every aspect of the experience and provided me with a professional service. He went out of his way to assure that everything went smoothly and to plan. Toms overall customer service skills made doing ...
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Comment on agent fees
The Fees are good, I have no complaints with the agents Fees and charges.
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By: Tom J Dominic
Nov 22, 2018
View all comments (1)
Thank you for your kind words and your business, we really appreciate your support and help. ...

“12A Christchurch ave . -Leo...”

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Nov 02,2018
Minithumbup
Dharmesh
By: 'Leo'
Nov 02,2018
8 people found
this helpful
Good afternoon, just to say a big thank you to Chase Residential for helping me to rent this lovely property! All the way the staff was brilliant and professional helping with all that was needed, very polite and cooperative. Thank you very much Tom Dominic ...
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Comment on agent fees
Good
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“Excellent...”

Share on :
May 22,2018
Minithumbup
By: 'Naresh'
May 22,2018
12 people found
this helpful
Both Tom and Dharmesh are absolutely brilliant, a big thank you to you Both from the bottom of our hearts- we are so very grateful!!!...
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Comment on agent fees
Good
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“Unique Experience...”

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May 22,2018
Minithumbup
Dharmesh
By: 'Vidhiksha'
May 22,2018
13 people found
this helpful
Dharmesh &a Tom both have been very friendly & supportive through out the whole process without giving me any stress. I can't believe they were extremely efficient to respond back to emails & calls, including renting my property within a week. Thanks to both of their advise, ...
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Comment on agent fees
Very good everything on bought
Was this helpful? Yes

“Accomodating and approachable...”

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May 21,2018
Minithumbup
Tom
By: 'Angie'
May 21,2018
11 people found
this helpful
From the time I first called the agency with an enquiry, Tom was already very accomodating and approachable. He answered all queries I had. He explained every step of the transactions to me to help me understand better. Very good service indeed!...
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Comment on agent fees
Understandable.
Was this helpful? Yes
By: Tom J Dominic
May 21, 2018
View all comments (1)
Thank you for your kind words, It was an absolute pleasure to help you find a suitable accommodation and I am glad you are happy with our service. ...

“Excellent...”

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Mar 22,2018
Minithumbup
Tom
By: 'Customer'
Mar 22,2018
12 people found
this helpful
Excellent service received by Tom Dominic, who showed professionalism, motivation and attention to detail. Would have no hesitation in repeating custom....
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Comment on agent fees
Good
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“Dharmesh and Tom both been really helpfull and always very ......”

Share on :
Feb 20,2018
Minithumbup
Dharmesh
By: 'Sara'
Feb 20,2018
11 people found
this helpful
Dharmesh and Tom both been really helpfull and always very quick to get back to our emails. Happy with the service....
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Landlord Fees

Chase Residential Ltd – Fee’s Information – Landlords & Tenants

Standard Fees:

Lettings Only (Tenant Find) 8.00% + VAT
Renewal Fee of Let Only 6.50% + VAT

Let Only & Rent Collection 10.00 % + VAT
Renewal Fee of Let & Rent Collection 7.50% + VAT

Letting & Full Management 13.00 % + VAT
Renewal Fee of Let & Management 10.00% + VAT

Short Lets 20.00 % + VAT
Renewal of Short Let 15.00% + VAT

Further Information for Landlords:

The landlord will be charged £36.00 per adult for the references conducted by the Agent for the prospective tenant along with the commission. Chase Residential Ltd will use Homelet Referencing & Rent4Sure Ltd as their referencing companies to obtain the references.

The landlord is to organise for Inventory Check-In & Check-Out, as they will be paying for these costs.

If Chase Residential Ltd organises the Inventory Check-in/Check-Out, the cost is as follows:

Inventories:

Studio Flat £95.00
1 bedroom Flat £100.00
2 bedrooms Flat £120.00
3 Bedroom Flat £150.00 (House - £180.00)
4 Bedroom Flat £200.00 (House - £230.00)

Chase Residential Ltd does not make any commission from the Inventories conducted. The cost of the inventory check in/out will be collected from the landlord and passed on to the Inventory Clerk/Company.


Other Arrangements:

Chase Residential Ltd can also help to arrange for the following:

Arranging Gas Safety Certificate £80.00

Energy Performance Certificate £80.00

Deposit Protection Registration £12.00

Tenant Fees

Information for all applicant/s (Tenant/s)

You will be asked to pay a holding deposit to reserve your interest in renting this property, subject to satisfactory references. Chase Residential Ltd will collect 1 weeks rent of the total asking rent as Holding Deposit.

The Holding Deposit is a refundable payment requested from the tenant to demonstrate a commitment to rent the property whilst referencing checks take place.

The Holding Deposit is refunded where a tenant later enters into a tenancy agreement before the deadline for agreement, the landlord decides not to rent the property, or an agreement is not reached in time (and the tenant is not at fault).

The holding deposit will be used towards the first month’s rent in advance.

The holding deposit will be kept for 14 days from the date this document signed. Upon signing this Application Form, the tenant/s agrees to execute the tenancy within 14 days subject to acceptable references.

Holding Deposit will be retained by the Agent for the following reasons:

Tenant/s provide false or misleading information which reasonably affects the decision to let the property to them

Calls into question their suitability as a tenant

Tenant/s fail a right to rent check

Tenant/s withdraw from the proposed agreement or fail to take all reasonable steps to enter an agreement

responding to reasonable requests for information required to progress the agreement when the agent and or the landlord have taken all reasonable steps.

References:

Chase Residential ltd will use is RENT 4 SURE or HOMELET, to conduct the references.

Applicants will need to complete a reference form online which will be sent on their email by the Agent. Reference checks include: credit search, current/previous rental history up to 3 years (obtaining references from previous landlord/managing agent where necessary), employment checks & right to rent checks. If there are any additional checks required Agent will notify you in advance.

Deposit:

Chase Residential will collect 5 Weeks rent as deposit. This deposit will be forwarded to whoever is managing the property. The deposit is held in a registered government scheme.

If Chase Residential is holding the deposit it will be protected into My Deposits.
It will be Agents responsibility to provide you Deposit Certificate & Prescribed Information if the deposit is protected by them. If the Deposit is held by the Landlord, then landlord it will be the landlord’s responsibility to provide the Deposit Certificate & Prescribed Information.

The deposit will be refunded to you only when a written authorization is received from the landlord. Any deductions made from the deposit are made on behalf of the landlord.

The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold Chase Residential Ltd liable for any deductions made from the deposit which may be in dispute.

Payment of rent:

The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account three days before the rent is due. If payments are to be made on a different date, this must be agreed before the signing of the tenancy agreement and the extra payment for the period until the new payment date must be paid in advance.

Cleaning:

It is vital to keep the property in clean order throughout the tenancy. The property cleanliness will be recorded at the start of the tenancy on the Check-In Inventory report.

Tenants will be expected to leave the property professionally cleaned at the end of the tenancy and provide a receipt to the agent or Inventory Clerk at Check Out. Failing to do this can result in a cost for professional cleaning if it is not up to acceptable standards.

If the property is not professionally cleaned, before the checkout, tenant/s will not be allowed to get it cleaned after the checkout. The Agent/Landlord will organise the cleaning and will deduct the cost from the deposit.




Tenant Fees Act

The Tenant Fees Act sets out the Government’s approach to banning letting fees for tenants. The key measures of the Act include:
Tenancy Deposits must not exceed the equivalent of five weeks' rent (unless the annual rent exceeds £50,000 in which case deposits are capped at six weeks’ rent).
Holding Deposits will be capped at no more than one week’s rent.
The amount that can be charged for a change to a tenancy will be capped at £50 unless the landlord/agent demonstrates that greater costs were incurred.
The Consumer Rights Act 2015 is amended to specify that the letting agent transparency requirements should apply to third-party websites.
Alongside rent and deposits, agents and landlords will only be permitted to charge tenants fees associated with:
A change or early termination of a tenancy when requested by the tenant.
Utilities, communication services and Council Tax.
Payments arising from a default by the tenant where they have had to replace keys or a respective security device, or a charge for late rent payment (not exceeding 3% above the bank of England base rate).
A breach of the fees ban will be a civil offence with a financial penalty of up to £5,000.


Breaches of the tenancy agreement (damages)

Where the tenant has breached their tenancy agreement and caused damage as a result, then landlords may still seek compensation via deductions from the deposit or court action.

Breaches of the tenancy agreement (default payments)

Previously it was expected that landlords would be able to charge for sending reminder letters. The latest draft of the legislation has tightened up the rules on default payments significantly, however.
Under the current draft of the legislation, landlords are allowed to charge for two types of default payments - loss of keys and late payment of rent. Both are subject to restrictions.
For the loss of keys, landlords are allowed to charge the reasonable cost that they can evidence in writing. Anything landlords cannot evidence in writing with receipts will likely be considered a prohibited payment.
For late payment of rent, landlords and agents may only charge 3% above the Bank of England base rate in interest on the late payment of rent from the date the payment is missed. At the time of writing, this would be 3.75% interest. They may not charge for sending reminder letters.

How to calculate interest on the rent

The calculation is (rent amount in arrears) x 0.0375 / 365 x (the number of days since the arrears began).

For example:

A tenant misses a rent payment of £500 on 1st January and a further payment on 1st February, on February 28th the tenancy ends, and the landlord intends to charge for payment.

£500 for the rent amount for the first 31 days
£500 x 0.0375 = £18.75
£18.75/365 = 5p per day
5p x 31 = £1.55 for the first 31 days of arrears at that total.
£1000 = rent amount in arrears for the last 27 days
£1,000 x 0.0375 = £37.50 annual interest
£37.50 / 365 = 10p per day
27 days have passed since the tenant went into arrears so 10p x 27 = £2.70.
£2.70 + £1.55 = £4.25 in arrears can be charged for the late rent.

Changes to the tenancy

While most costs related to assignment or surrender of a tenancy are prohibited, landlords and agents are still allowed to charge certain small sums to tenants if the tenant requests a change in tenant or an early surrender.
Where the tenants have requested a change in the tenancy (such as swapping tenants), the landlord may charge a fee of £50 for the change or the costs incurred. They must be able to evidence in writing any costs incurred if they do go above £50 and the draft guidance makes it clear that £50 is considered the norm for landlords and agents.
Where the tenants have requested the early surrender of the tenancy, the landlord or agent may charge fees equivalent to the loss incurred. As charges such as referencing, tenancy drafting, etc are prohibited landlords will not be able to show a loss has been incurred for the provision of these services. Instead, landlords and agents will be able to charge the equivalent of the rent lost due to the unforeseen void period. As the void period may not be clear at the point of charging many landlords and agents will likely start to regularly refuse tenants looking to surrender early as a result.

Third-party payments

Some third-party payments can be required as part of the tenancy agreement. Most can be used by landlords and agents, but some are exclusive to landlords.

Landlords and agents

1.A contractual clause insisting on the tenants paying the television licence is an acceptable payment
2.A clause insisting on the tenant paying the council tax is an acceptable payment

Landlords only

1.A clause requiring the tenants to pay for the landlord's costs from a specific service provider for utilities is a permitted payment.
2.A clause requiring tenants to pay the landlord's cost for a specific communication service (phones, broadband, cable/Sky TV) is permitted for landlords.

If the landlord seeks to charge more than the billed costs for these services, then any excess will be considered a prohibited payment.

For additional information or clarification about the above, please contact us on 0203 865 5738.
Last updated at 17/08/2020, 12:31 PM by Tom
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 17/08/2020 by Tom

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