100% lettings valuation accuracy
93% lettings fee satisfaction
Nov 27,2019
Nov 27,2019
0
people found
this helpful
this helpful
I am astonished how great this company is.
The service exceeded my expectations and I felt supported and assisted through the whole process.
Really friendly, flexible and approachable agents and I will definitely use them again.
The service exceeded my expectations and I felt supported and assisted through the whole process.
Really friendly, flexible and approachable agents and I will definitely use them again.
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reviewed by 'Anna'
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Opening Hours
Address
Black Katz
199B West End Lane
West Hampstead,London
Greater London
NW6 2LJ
020 7328 5000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 93% | £310 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 0 | 121 | 9 | 0 | 0 | 0 | 0 | 9 | 0 |
Areas covered
- W13
- NW6
- W12
- NW2
- W8
- NW4
- W5
- NW10
- W11
- NW11
- W3
- SW5
- N2
- SW6
- NW3
- NW9
- W9
- W6
- W10
- W14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
a
Nov 01,2016
Nov 01,2016
1
people found
this helpful
this helpful
What can I say? I simply love Blackkatz! It is the second time they have helped me to find a new place...and it is getting better everytime :). I have tried other agents as well but what I like about Blackkatz is that they actually ...
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Comment on agent fees
Personally I think the agent fees are very fair and quite affordable to other companies. And these guys really offer good service for this.
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Featured Review
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Oct 31,2016
Oct 31,2016
0
people found
this helpful
this helpful
Right from the initial phone call, all the way through to signing the tenant agreement, the standard of professionalism shown was high. They took the time to listen to us, and offered to provide help where possible. It was a very smooth and stress-free experience ...
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Comment on agent fees
The fees were good and of a very reasonable amount, and was not excessive unlike others that I had come across.
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Featured Review
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Jan 10,2017
Jan 10,2017
0
people found
this helpful
this helpful
Lovely peaple, always attentive, very helpful with getting me and my friend settled in. The smoothest experiences i have had renting an apartment......
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Comment on agent fees
Good
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Featured Review
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Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
Great letting agency, quick respond ,very
friendly , helpful and flexible.
Thank you very much for your help and advice ,much appreciated....
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Comment on agent fees
The agency fees was ok .
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Featured Review
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Mar 28,2018
Mar 28,2018
0
people found
this helpful
this helpful
From the initial phone call for the house viewing, to collecting the keys on the move in date, everything was outstanding. Property was exactly how it was described, and even better. Thank You Nabil...
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Comment on agent fees
All fees were correct. No hidden fees.
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Feb 10,2020
Feb 10,2020
0
people found
this helpful
this helpful
Really great communication. Made the whole process very easy! Would recommend Black Katz to everyone. Erika and Aidan were really easy to work with and extremely effective and efficient....
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Feb 18, 2020
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(1)
Many thanks for your positive review, it is much appreciated. Erika and Aiden will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Jan 23,2020
Jan 23,2020
1
people found
this helpful
this helpful
Lovely People and Very Helpful. They helped me till my last Process and have been very patient and kind. Thank you Silvia...
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Jan 23, 2020
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(1)
Rufino,
Many thanks for your review. Really pleased you were happy with the service. Silvia is a great member of the team. Thanks again.
Regards,
Andrew Black
Director ...
Jan 20,2020
Jan 20,2020
0
people found
this helpful
this helpful
I loved everything on how they approached my situation and made it work with a beautiful brand new build for me and my girlfriend in a perfect location that reached all my targets, i have to especially thank SILVIA with her great patience and care ...
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Jan 20, 2020
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(1)
Lucas,
Thanks so much for your review. Silvia and Erika are both great members of the team, so pleased you were happy with the service. Thanks again.
Regards,
Andrew Black
Director ...
Dec 28,2019
Dec 28,2019
0
people found
this helpful
this helpful
Found us the perfect flat. Actually listened to our needs and specifications and sent appropriate options. Did not hound us with flats that were completely wrong for us. Called us the moment they had an apartment that matched our needs exactly and we were able ...
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Dec 30, 2019
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(1)
Oliver,
Many thanks for your review, really pleased you were happy with the experience from our West Hampstead Team. Thanks again.
Regards,
Andrew Black
Director ...
Nov 27,2019
Nov 27,2019
0
people found
this helpful
this helpful
I am astonished how great this company is.
The service exceeded my expectations and I felt supported and assisted through the whole process.
Really friendly, flexible and approachable agents and I will definitely use them again....
read full review
read full review
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Yes
Nov 27, 2019
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(1)
Many thanks for your great review, it is really appreciated.
Regards,
Andrew Black
Director ...
Nov 26,2019
Nov 26,2019
0
people found
this helpful
this helpful
I was shown a 2bed property and agreed to rent it paying 3months upfront and 5weeks deposit. They collected all my information (passport copies, bank statements etc) including my husbands and 2guarantors I provided. Shortly after we signed contracts and they obviously took my money, ...
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Nov 29, 2019
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(2)
Subodha, We have now fully investigated matters. This was in respect to the new development of Oxgate Farm. To clarify the only monies taken was one weeks Holding Deposit and nothing else and this has been refunded. We were not made aware until just prior to the move-in date that there was an issue regarding Building Certification and the Local Authority. We were made aware of this on the 18th October and immediately made you are aware of the issue. Michal, the Manager, has been in regular t ...
Nov 26,2019
Nov 26,2019
1
people found
this helpful
this helpful
My partner and I were very impressed with Black Katz, West Hampstead Team. We got the attention that we needed throughout the whole process and they did a great job on accommodating our needs.
Unlike other agents, we felt they valued us as customers and ...
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Nov 27, 2019
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(1)
Dan,
Really pleased you were happy with your experience with Black Katz West Hampstead.
Many thanks for the review.
Regards,
Andrew Black
Director ...
Jul 29,2019
Jul 29,2019
0
people found
this helpful
this helpful
From first contact to viewing to paperwork to getting the keys, Black Katz were extremely helpful and efficient. Aidan was very friendly and knowledgeable, and we were able to view the flat very quickly after making contact. Once we had an offer accepted Erika was ...
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Aug 02, 2019
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(1)
Sarah,
Many thanks for your positive review, much appreciated. Really pleased you were happy with the service received from Aiden and Erika, they will be really pleased that you were happy.
Regards,
Andrew Black
Director ...
Jun 11,2019
Jun 11,2019
0
people found
this helpful
this helpful
Very efficient estate agency who promptly find you properties to your exact specification! The team were fantastic. Paul found what we needed and very promptly arranged a viewing for us and made sure we secured a very competitive property....
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Jun 12, 2019
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(1)
Shedeh,
Many thanks for your comments.
Paul is a great member of the team.
So pleased you were happy with the service.
Regards,
Andrew Black
Director ...
May 17,2019
May 17,2019
0
people found
this helpful
this helpful
I had a pleasure to work with Pawel while looking for a flat for me and my son. He took detailed information of my needs and I can say that two flats which were presented to me were tailored to them. I was able to ...
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May 19, 2019
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(1)
Malgorzata,
Many thanks for your review, it is much appreciated. Pawel is a great member of the team, really pleased you got a good service.
Regards,
Andrew Black
Director ...
Apr 09,2019
Apr 09,2019
0
people found
this helpful
this helpful
I would like to thank Black Katz for all their support and guidance, especially Silvia. The customer service was outstanding,...
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Apr 11, 2019
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(1)
Fabi,
Really appreciate your positive comments.
Will let Silvia and Erika know.
Thanks again.
Regards,
Andrew Black
Director ...
Mar 22,2019
Mar 22,2019
0
people found
this helpful
this helpful
We are very happy from service of the agency the are a great people and they help us a lot .
Thank you very much...
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Comment on agent fees
Good
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Mar 29, 2019
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(1)
Yasso,
Many thanks for your review.
Really pleased you were happy with the service.
Regards,
Andrew Black
Director ...
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
Pawel was friendly and helpful. He rang me up on the first day and found me a perfect flat. Put down the holding deposit the same day!
Side point: their holding deposit scheme is great. They don't let anyone else see the property after you ...
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Mar 22, 2019
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(1)
James,
nMany thanks for your feedback, really pleased you were happy with the service.
nRegards Andrew
nAndrew Black
nDirector ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
I seen few properties in Dollis Hill area, all of them been advertised as spacious double bedroom with a big living room, well on every single one the 2nd bedroom was smaller than a single room :-) so as a final attempt at a very ...
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Comment on agent fees
Not good not bad - it could be better
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Mar 13, 2019
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(1)
Thanks for your review.
Regards,
Andrew Black
Director ...
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
I am very pleased with the help I received in finding a property. The communication was quick and always informative, always providing a friendly atmosphere. This was really nice especially as it was my first time looking for a home. I would definitely recommend this ...
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Feb 04, 2019
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(1)
Alisha,
Many thanks for your comments.
Regards,
Andrew Black
Director ...
Feb 01,2019
Feb 01,2019
0
people found
this helpful
this helpful
Pawel, as well as the rest of the people from the agency, were incredibly helpful and efficient during all the process of renting....
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Comment on agent fees
The fees are very reasonable.
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Feb 04, 2019
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(1)
Many thanks for your positive feedback, much appreciated.
Regards,
Andrew Black
Director ...
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
Very responsive, helpful and professional. The process was quick and they have been very efficient. Fees were halved due to an offer, but after research I think they would have been decent even at 100%.
What is very important is that there was no nonsense, lying ...
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Comment on agent fees
good
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Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
Both staff members are excellent at finding the right place and genuinely care about your own personal circumstances. They take into account all factors, are efficient, personable, professional, and were a pleasure to deal with. I couldn't recommend them highly enough....
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Comment on agent fees
Reasonable fees
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May 08,2018
May 08,2018
0
people found
this helpful
this helpful
Good agency!!!. Give all the clue of what you need it for (documents, bills (how to pay))......
Really kind and Available to help you for everything!!!!...
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Comment on agent fees
Good
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Mar 30,2018
Mar 30,2018
0
people found
this helpful
this helpful
The agency guy was great professional and nice.
He sold us the house in 5 minutes. I was looking on website about this amazing house on rent, but normally the pictures are always better than realty but this time was the reverse. With the help of ...
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Mar 28,2018
Mar 28,2018
0
people found
this helpful
this helpful
the agency worked really well and fast to sort out the issues in the house but everything was already perfect. lovely akmowledge from nabil. thanks to him and the team blackkatz ....
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Comment on agent fees
no heading fees. very happy with it.
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Mar 01,2018
Mar 01,2018
0
people found
this helpful
this helpful
Such a pleasure dealing with Nabil, he went out of his way to help us find a suitable property. All in all it has been a very smooth process!...
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Comment on agent fees
Good
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Jan 24,2018
Jan 24,2018
0
people found
this helpful
this helpful
Was a pleasure to run all the viewing and all the procedures with Aidan, super friendly, kind and always available...made us feel comfortable and trustfully about what we were getting...thanks for your help and support!...
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Comment on agent fees
Not good, not bad! We happy we the deal we get...but agency fees were a bit high is true
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Dec 15,2017
Dec 15,2017
0
people found
this helpful
this helpful
Thank you Gary for all you efforts in trying to find us a home, your patience, easy going approach and commitment spoke volumes! Much appreciated! Regards, Nicholas...
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Dec 10,2017
Dec 10,2017
0
people found
this helpful
this helpful
It was a pleasure to search for my already rented ideal flat in Hampstead with Black Katz. Gemma and Gary, who I was working with, showed professional and individual approach in property searching, they were very friendly and helpful. Thank you for finding me a ...
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Aidan
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Nabil
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Erika
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Silvia
(5)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:15 PM 25/07/2016 by allAgents
Regards,
Andrew Black
Director