Lower Earley, RG6
4.5/5, 94 reviews
94% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“It was the first time we have ever been involved ......”

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Nov 14,2012
Minithumbup
By: 'val'
Nov 14,2012
0 people found
this helpful
It was the first time we have ever been involved in letting, it was a difficlut descision as the house being let has been the family home for many years.
Richard not only explained everything to us and helped us throught the process, he was sensitive and would always answer any questions we had
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Opening Hours
Address

Romans
Unit 1 Chalfont Court
Lower Earley
Berkshire
RG6 5SY
0118 9860866

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £725 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 1 18 2 14 1 10 0 14 2
Areas covered
  • RG6
  • RG2
  • RG7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Relocation Agent Network
Latest Properties

No Properties

“Never ever use Romans. They are extremely unprofessional, highly costly, ......”

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Jun 04,2014
Minithumbdown
By: 'ReadingTenant'
Jun 04,2014
7 people found
this helpful
Never ever use Romans. They are extremely unprofessional, highly costly, No respect for customer's time & very rude. We arranged viewing of property at Lower Early, Reading on 3rd June for which we booked viewing a day earlier on 2nd June. For this viewing we travelled ...
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By: Tallen
Jun 25, 2014
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I am very disappointed to read of your comments and would like the opportunity to discuss your experience with us in greater detail. Please call me on 01189 450 863 Kind regards, Tim Allen Lettings Manager ...

“Terrible service.Re Organised a viewing where we had originally ......”

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Jan 20,2014
Minithumbdown
By: 'Shah'
Jan 20,2014
4 people found
this helpful
Terrible service. Re Organised a viewing where we had originally not made the initial viewing. No one turned for the viewing and we were left standing outside the property. When we rang the office they knew nothing about the appointment because it wasn't in the ...
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What agent could do to change your mind?
More professional. More organised Manager should not shout at customer. Totally unprofessional
Attached Filesnbsp;
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By: Mark Wright
Jan 30, 2014
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Thank you for bringing to my attention your comemnts regarding our service. As a service industry, we do take comments whether positive or negative extremely seriously. I would appreciate an opportunity to discuss the points you raised in person therefore, could you please contact me at your earliest convenience. Mark Wright Regional Manager, Residential Sales 01344 404705 07876 196003 mwright@romans.co.uk ...

“Having today found an ideal home for myself and my ......”

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May 25,2013
Minithumbdown
By: 'Ecowarrior79'
May 25,2013
10 people found
this helpful
Having today found an ideal home for myself and my young family to move into in Spencers Wood, I almost fell on the floor when they said their administration fees. 15 days rent + VAT!!! For printing out a tenancy agreement and doing a couple of 20 quid ...
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By: Peter
Jun 30, 2013
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Every six months they wiil charge you similar amount, just to print the same contract paper once again. ...

“We have let our property through Sharon for the past 11.5 ......”

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Dec 03,2012
Minithumbup
By: 'Patrick'
Dec 03,2012
0 people found
this helpful
We have let our property through Sharon for the past 11.5 years. It has never had more than a week's gap between tenants, and in most instances the changeover has been on the same day! To say she is outstanding only just does justice. We cannot ...
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“Well... What can I say about James? He is not ......”

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Dec 03,2012
Minithumbup
By: 'Miss'
Dec 03,2012
0 people found
this helpful
Well... What can I say about James? He is not only incredibly professional and focused he is the most personable estate agent I know. I have been searching for my next home for many months and out of all the estate agents I have met ...
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“It was the first time we have ever been involved ......”

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Nov 14,2012
Minithumbup
By: 'val'
Nov 14,2012
0 people found
this helpful
It was the first time we have ever been involved in letting, it was a difficlut descision as the house being let has been the family home for many years. Richard not only explained everything to us and helped us throught the process, he was ...
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“Romans are a first class estate agent. We had no ......”

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Nov 08,2012
Minithumbup
By: 'Mr'
Nov 08,2012
0 people found
this helpful
Romans are a first class estate agent. We had no hesitation approaching them as sole agents to sell our house. They are professional, dedicated and bring a fresh integrity to their industry. We have been delighted with their productivity, the viewings, communication, feedback and negotiation ...
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“My partner James and I found Richard, Caty and the ......”

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Nov 02,2012
Minithumbup
By: 'Zoe'
Nov 02,2012
0 people found
this helpful
My partner James and I found Richard, Caty and the company Romans to be efficient, friendly and very professional. Their customer service is fantastic and they were quick to reply to any queries we had about the move or the property. I talked to several ...
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“I am very impressed by the way everything is being ......”

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Oct 28,2012
Minithumbup
By: 'Kanwal'
Oct 28,2012
1 people found
this helpful
I am very impressed by the way everything is being dealt with by the Lower Earley Romans team. In particular, Tom Fisher - he has made the whole selling and buying process very straightforward and explained each step in advance. Mr Fisher moved to the ...
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“We moved into this property 2.5 years ago and Molly has ......”

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Oct 25,2012
Minithumbup
By: 'Kristin'
Oct 25,2012
0 people found
this helpful
We moved into this property 2.5 years ago and Molly has been a joy to work with all along. Any issues that come up, she immediately responds and ensures that they are taken care of very quickly. Unlike properties where we have dealt directly with the ...
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“I had a great experience with Neil and he is ......”

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Sep 28,2012
Minithumbup
By: 'R'
Sep 28,2012
0 people found
this helpful
I had a great experience with Neil and he is a great negotiator and a fantastic sales personnel. I am glad that I had interacted with him. He had helped to realise my dream to buy a property....
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“The service I received from all the staff in the ......”

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Sep 27,2012
Minithumbup
By: 'Sue'
Sep 27,2012
0 people found
this helpful
The service I received from all the staff in the Lower Earley office has been exemplary - they have certainly proven themselves time and time again to be accommodating and courteous. Neil and James have been particularly brilliant and have gone that extra mile whilst ...
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“My wife and i have had our property managed as ......”

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Sep 18,2012
Minithumbup
By: 'Fernando'
Sep 18,2012
0 people found
this helpful
My wife and i have had our property managed as letting property thorugh Roamns for quite some time and we have been happy so far. regarding the managing agent working for Romans we have had Emma Doel for quite a few years now and the ...
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“Difficult to start with however once ball started rolling things ......”

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Sep 17,2012
Minithumbup
By: 'Richard'
Sep 17,2012
0 people found
this helpful
Difficult to start with however once ball started rolling things were sorted out and ok. Upon moving into property there are quite a few snags, no tv point, boiler doesn't work and garage doesn't open however molly is aware and is deling with so at ...
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“Agents have been quite good at liaising with the landlord. ......”

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Sep 11,2012
Minithumbup
By: 'Paul'
Sep 11,2012
0 people found
this helpful
Agents have been quite good at liaising with the landlord. Another person who helped a great deal (couldn't be named above) handled all the paperwork....
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“Romans were fast and efficient in the way they allowed ......”

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Sep 10,2012
Minithumbup
By: 'A'
Sep 10,2012
0 people found
this helpful
Romans were fast and efficient in the way they allowed us to view the property and when we decided we wanted to rent it, this was a smooth transition. The e-documents made everything quicker and much easier to save. On moving day we found that ...
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“WITH SOME INTREPIDATION I WAS ENTERING THE PROPERTY MARKET HAVING ......”

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Aug 24,2012
Minithumbup
By: 'KEVIN'
Aug 24,2012
0 people found
this helpful
WITH SOME INTREPIDATION I WAS ENTERING THE PROPERTY MARKET HAVING HAD NO DEALINGS WITH ESTATE AGENTS FOR 21 YEARS, I WAS LOOKING FOR A RENTAL PROPERTY. ANY FEARS I HAD SOON COMPLETELY DISAPPEARED AFTER MY FIRST CONTACT WITH RICHARD CHAMBERS. HE EXPLAINED THE PROCEDURE OF RENTING ...
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“I dealt with Anthony in the main and I have ......”

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Aug 24,2012
Minithumbup
By: 'Francesca'
Aug 24,2012
0 people found
this helpful
I dealt with Anthony in the main and I have to say he was professional, polite and courteous. I had an exact set of requirements for the new tenants I wanted to find and Anthony never made me feel like it was too much trouble. ...
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“Neil has been very helpful in the whole process, well, ......”

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Aug 20,2012
Minithumbup
By: 'Heidi'
Aug 20,2012
0 people found
this helpful
Neil has been very helpful in the whole process, well, on-going process, especially at the stage of negotiating price. As a first time buyer, I am feeling comfortable with the services, and looking forward to close the deal....
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“We were very impressed with The friendly, attentive and very ......”

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Aug 10,2012
Minithumbup
By: 'Ben'
Aug 10,2012
0 people found
this helpful
We were very impressed with The friendly, attentive and very professional service received from Romans. They were easily available to contact throughout the process and kept us regularly updated. The staff we dealt with were knowledgable about the property and made the process of reserving ...
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“Very supportive and very good knowledge!...”

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Aug 07,2012
Minithumbup
By: 'Fleitmann'
Aug 07,2012
0 people found
this helpful
Very supportive and very good knowledge!...
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“Theyuwere very efficient in sending me details and arranging viewings. ......”

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Aug 01,2012
Minithumbup
By: 'Satisfied'
Aug 01,2012
0 people found
this helpful
Theyuwere very efficient in sending me details and arranging viewings. When I requested a second viewing this was organised in a timely fashion and I was given good information when being shown round the property. Good contact was kept when negotiating a purchase price. I ...
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“Romans sold our house just 2 days after an open house ......”

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Jul 28,2012
Minithumbup
By: 'Mr.'
Jul 28,2012
0 people found
this helpful
Romans sold our house just 2 days after an open house having only been on the market for a week prior to that. We had 6 offers, an incredible result. They were totally professional from the start, and the constant contact over the preceding year led them ...
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“I have dealt with some cow boy estate agents in ......”

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Jul 27,2012
Minithumbup
By: 'Sandeep'
Jul 27,2012
0 people found
this helpful
I have dealt with some cow boy estate agents in the past but can honestly say hand on heart you were the best estate agents that we have ever dealt with and would use you without hesitation in the future & would recommend to family & friends. ...
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“Nothing at all wrong with any of the staff I ......”

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Jul 16,2012
Minithumbup
By: 'Bobby'
Jul 16,2012
0 people found
this helpful
Nothing at all wrong with any of the staff I deal with, just too many offices involved in letting the properties, i.e. Lower Earley, Reading and Crowthorne. I feel I should only be dealing with one office for all, as it's more personal and ...
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“The agents were very patient with me because most of ......”

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Jul 13,2012
Minithumbup
By: 'Phil'
Jul 13,2012
0 people found
this helpful
The agents were very patient with me because most of the time i couldn't answer their phone calls. They were very quick in arranging a viewing for me and answered whatever questions i had. Overall they were very professional in their approach and I am ...
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“Mr Peel has aways kept me informed with the progress ......”

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Jul 13,2012
Minithumbup
By: 'A'
Jul 13,2012
0 people found
this helpful
Mr Peel has aways kept me informed with the progress at every step when finding a new tennents, he always acts in a very curtious and professional manner at all times....
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“I have dealt with several teams member at Romans, Lower ......”

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Jun 28,2012
Minithumbup
By: 'Heather'
Jun 28,2012
0 people found
this helpful
I have dealt with several teams member at Romans, Lower Earley (but primarily Anthony) and have found them all to be extremely polite and helpful. I spent quite a while searching for the right property and originally offered a lower rate of rent than requested ...
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“The agent was very good at returning calls and providing ......”

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Jun 28,2012
Minithumbup
By: 'Michelle'
Jun 28,2012
0 people found
this helpful
The agent was very good at returning calls and providing information. The agent was very helpful....
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“Everyone we have dealt with at Romans have been excellent. ......”

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Jun 22,2012
Minithumbup
By: 'maureen'
Jun 22,2012
0 people found
this helpful
Everyone we have dealt with at Romans have been excellent. We are not local people so had to rely on Estate Agents looking for property that we required on our behalf. Romans was the only Estate Agents who kept regularly in touch and showed us ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.

If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.

When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.

You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.

If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.

Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 2:10 PM 25/05/2012 by Lee Glome

Awards won by Romans, Lower Earley RG6 5SY


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