Inner City Estates
London, E3
3.9/5, 11 reviews
73% recommended
100% lettings valuation accuracy
78% lettings fee satisfaction

“Entering 6th week without consistent hot water; 5 engineers failed to fix...”

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Nov 24,2019
Minithumbdown
By: 'Malone Ryan'
Nov 24,2019
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As tenants of an Inner City Estates property since late August 2019, we respectfully do not recommend the use of this estate agency.

We are currently entering our 6th consecutive week without consistent hot water.

We notified Inner City Estates of this issue on 19 October, explaining that we had around 10-15 minutes of hot water total per day between a flat of two people. As time went on, the number of minutes of hot water dwindled down significantly. Sometimes it would be 2-5 minutes total for both tenants to attempt to share.

On 16 November, we notified our Inner City Estates representatives that we had no hot water to shower with in the flat. This issue remains as such to this day.

Amazingly, over the past 5-6 weeks, this issue has taken 5 engineers (and counting) to attend our premises to attempt to fix this issue. These engineers have told us a range of bewildering comments, instructing us - the tenants - to “look it up on YouTube”; to walking in our flat admitting that they were arriving completely unprepared because “no one had briefed them on the problem”; to admitting “they were actually the incorrect engineer to have been sent out to our premises”; to simply stating “they had no idea what they were doing”. One engineer even looked at our system and said he had “never seen this before in his life”.

While we certainly understand that the water heating system is a problem that pertains to property block management, we have unfortunately been extremely dissatisfied and disheartened with Inner City Estates management of this problem.

We have requested - and been denied - alternative suitable accommodation by the landlord. Although there have been attempted fixes at the problem, it was not - and has not - been fixed in reasonable time, and at certain points was not even addressed by the proper type of specialist engineer. We have now gone nearly 6 weeks with little to no hot water, and have had 5 engineers fail to fix the problem. We have had to now consult the Landlord and Tenant Act of 1985.

The most recent attempted solution to fix the problem has been to order new parts. We have expressed our dissatisfaction with this suggestion to Inner City Estates and the water heating company, as the engineer who ordered the new parts admitted to us that he was not even sure himself if this would be the right solution. What’s even worse, there is no manual, support or helpline for the engineers to use for guidance on our type of water heating system.

The one suggestion that has been the same across multiple engineers was that we need an entirely new system put in place. We do not know why the landlord, heating company or Inner City Estates have chosen to instead order new parts - particularly when this comes from an engineer who was not confident that new parts would even solve the problem.

Nonetheless, we are awaiting an update on expected arrival time of these new parts and must take off work yet another time to have the SIXTH engineer attempt to fix this issue. We believe this is unreasonable, particularly in the cold winter months. No alternative to hot water has been provided.

Prior to these issues the team at Inner City Estates had been very accommodating and helpful, both in welcoming us as new tenants and fixing minor repairs. We were extremely sad to lose faith in their services when such a serious problem occurred.
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Opening Hours
Address

Inner City Estates
447 Roman Road
London
City of London
E3 5LX
0207 729 3323

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 78% £1,025 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 6 2 0 0 0 0 1 0
Areas covered
  • E1
  • E8
  • E10
  • E16
  • E2
  • E9
  • E11
  • E3
  • E12
  • E6
  • E13
  • E7
  • E14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Entering 6th week without consistent hot water; 5 engineers failed to fix...”

Share on :
Nov 24,2019
Minithumbdown
By: 'Malone Ryan'
Nov 24,2019
0 people found
this helpful
As tenants of an Inner City Estates property since late August 2019, we respectfully do not recommend the use of this estate agency. We are currently entering our 6th consecutive week without consistent hot water. We notified Inner City Estates of this issue on 19 October, explaining ...
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“Fantastic. Highly recommend. As a novice landlady, I bought a ......”

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Apr 23,2019
Minithumbup
By: 'Highly Recommend'
Apr 23,2019
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Fantastic. Highly recommend. As a novice landlady, I bought a new build flat to rent 4 years ago and Russel Pearlman was extremely helpful and knowledgable in finding great tenants. After 3 years there was a major flood at the property and both Russell and Paul Goldie ...
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Comment on agent fees
Excellent. Highly Recommend Inner City Estates
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“Absolutely fabulous!...”

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Mar 27,2018
Minithumbup
By: 'Oliver'
Mar 27,2018
0 people found
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There is 3 of us who used Inner City Estates and thanks to Lenka we have the best possible experience. She was very nice, knowledgeable and with great attitude. It was a pleasure to do business with her. She secured a great deal for us with ...
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Comment on agent fees
Absolutely fabulous! Lenka is simply the best agent in the city!
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“I would recommend them. Lenka was very helpful throughout the ......”

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Nov 20,2017
Minithumbup
By: 'Alice'
Nov 20,2017
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I would recommend them. Lenka was very helpful throughout the whole process. She answered all of our questions and she was very responsive....
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Comment on agent fees
A bit high.
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“Terrible service. They could not get us the deal we ......”

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Jul 19,2017
Minithumbdown
By: 'Would Not Recommend'
Jul 19,2017
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Terrible service. They could not get us the deal we wanted- wrong price, wrong contract length, despite being told otherwise. After being told that there was no way we could get another offer, we made an offer to our second choice apartment with another agency. ...
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By: russell pearlman
Sep 26, 2017
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This is not a fair reflection on what happened which the tenant admits she has since changed her review on google to 3 stars ...

“Dean was an exceptionally competent, efficient and friendly agent. As ......”

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Aug 31,2016
Minithumbup
By: 'Ella Gaffuri'
Aug 31,2016
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Dean was an exceptionally competent, efficient and friendly agent. As we were overseas things could have been complicated but Dean was always patient and clearly explained what was happening and how to proceed. Everything was transparent and speedy. When he said he would call back ...
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Comment on agent fees
Fair fees as excellent service .
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By: Dean
Aug 31, 2016
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Hi Ella, Thank you for your kind review! It was a pleasure to help, i'm glad we found you a lovely apartment and you are settling in well. Please feel free to contact me should you require any further assistance. All the best. Dean ...

“In a potentially stressful situation I found Dean very professional ......”

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Jul 01,2016
Minithumbup
By: 'Dean da Costa'
Jul 01,2016
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In a potentially stressful situation I found Dean very professional and supportive. He is very approachable, friendly and ready to explain everything in few steps . Thank you Dean for your patience! !! Ivana...
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“Josh was an absolute pleasure do deal with while we ......”

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Sep 25,2015
Minithumbup
By: 'Nicole'
Sep 25,2015
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Josh was an absolute pleasure do deal with while we were looking for a property to rent. No longer having the property I was inquiring about available he quickly found my partner and I something even better in the perfect location. The processing of the ...
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“I would recommend Dean Da Costa, he was very professional ......”

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May 04,2015
Minithumbup
By: 'Maite'
May 04,2015
1 people found
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I would recommend Dean Da Costa, he was very professional and helpful which is very rare when we deal with a real estate agent....
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“I very highly recommend Inner City Estates as a very ......”

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Feb 24,2015
Minithumbup
By: 'Sam Gross'
Feb 24,2015
0 people found
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I very highly recommend Inner City Estates as a very trust worthy, professional and friendly agency. They have assisted myself with a number of my properties over the past couple of years and have found me suitable tenants promptly. Both Joshua and Russell are some ...
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Comment on agent fees
Pleased with the fee
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“I approached Russell Pearlman with the intention of finding some ......”

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Jun 20,2014
Minithumbdown
By: 'Dr Vijay K Parmar'
Jun 20,2014
1 people found
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I approached Russell Pearlman with the intention of finding some vetted proper professionals who would look after my beautiful house. Over a month he brought 3 prospective tenents. The last was the most interesting. He was apparently newly married engineer and wanted to move with 2 single ...
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By: Dr Vijay K Parmar
Nov 09, 2015
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Again Mr Russell Pearman wants to continue his Lies. There were 2 viewings as I described. Russell Pearlman cannot take critiism and Inner City Estates should be avoided like the plague!!! ...
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Last updated at 10:24 AM 25/01/2016 by Russell Pearlman

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