Myself and my flat mate approached Enfields Bournemouth as students looking for furnished student properties, details of which they were aware. We looked around a flat and liked it although the rent was pretty steep so took it on, after asking important questions like is it furnished? And in fact the guy that showed me round told me what furniture would and wouldn\'t be there. It came to move in date, I had to return to Enfields three times because they kept giving me the wrong keys. We then returned to Enfields with a list of problems because the flat was in a pretty poor condition and they said they would contact the landlords but didn\'t. Eventually we emailed the landlords ourselves and they told us that in fact the flat was an unfurnished property, why students would get an unfurnished property I do not know, so we returned to Enfields, Lisa Thomas in fact, and they changed their story and accused me of lying. The landlords were helpful and sorted things out as best they could and we moved in. We were in the flat on a bank holiday weekend when the electricity cut out so, assuming this was due to a power cut because I had no reason to think other wise, I called the electric company and was told that the property was on an electricity meter, a detail Enfields had forgotten to pass on when showing us around the flat, and since we didn\'t have a key had to pay a £68 call out charge that we can\'t afford. Tried to argue that it wasn\'t our fault and again Lisa called us liars and completely made up their side of the story as well as threatening us with solicitors. Apparently we should have contacted the landlords, not the electricity company but firstly Lisa had given us the wrong contact details for the landlord, and secondly, as mentioned before we had absolutely no reason to think that it was on a meter since the meter was located outside in the forecourt of the garage next door. We have also had other problems that they have failed to sort out for us. All in all it has been an awful experience, I would never go with them again, I would never recommend them to anyone and I can\'t wait to end the contract with them.
What agent could do to change your mind?
Employ people that don\'t lie