5 Star Review
Nov 20,2019
By:
'Gianluca'
Nov 20,2019
Branch: Newcastle upon Tyne, 576 Durham Rd
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: CR4
Branch: Newcastle upon Tyne, 576 Durham Rd
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: CR4
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I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...).
Julian in videocall via Whatsapp guided me everywhere to find the main tap to switch off the water in the whole flat but it was under the pavement on the road, and obviously I did not have the key to access it.
I was losing my hopes, but Julian kept me positive and focus and with his guidance from the other side of GB we managed to switch off the hot water supply from the boiler to the pipes, and so the leakage.
I can’t be thankful enough to Paul and especially Julian, for without them I would now be swimming in the flat.
For Preferred Management: Julian has demonstrated a great professionalism, positive manners, creative problem solving and amazing customer service skills. I can’t think of any better, I definitely recommend him for a promotion.
I can’t be thankful enough!!!
In such a bad situation it has been a great experience!
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