We\'ve been renting with them for 5 month, it\'s all been from terrible to worse. On moving in date, we found the flat in a totally disgusting state (sticky floors, dirty worktops and even mold on the toilet seat!!). It took them 2 days to react and send a cleaner in.
The same day, we got locked out of our flat, because we had not been given the right keys (3 keys for the bottom lock, 1 key for the top lock - my husband left his set inside, while i took mine, which beheld only 2 bottom keys), the agency didn\'t have a spare set to let us in, it took them 3 full hours of us waiting in front of the door to admit to not having them and not knowing how to get them and send a locksmith.
We then found out the letterbox key that had been given to us was not opening our letterbox. Tool them 2 and a half weeks to get the landlord to give us the right key and when that happened we specifically told them that we\'d come and pick the keys up from the office, but found them on our kitchen worktop in the evening when coming back from work... The landlord had come in without permission.
We started to settle into the flat, but after 2 months got robbed. It\'s a ground floor flat and the thieves came in through the windows which don\'t have any safety features to prevent them from opening too much. The agents where not bothered since there had been no damage to the property. The landlord was not bothered either, I must say. The police told us that the building next door to ours is a hostel for criminals coming out of prison. The agency pretended not to know. Which seems quite unlikely since the situation has not changed since the building of the block of flats.
Ever since we\'ve moved in, we\'ve been receiving reminder letters from the electricity provider addressed to Belvoir, for the period from November 2011 till June 2012 (when we moved in). We\'ve transferred them to the agency but 5 months on, we\'re still receiving reminders and the bill has still not been paid.
We\'ve woken up one Sunday morning with a blocked sink and a small flood of dirty water in the kitchen, tried to phone the agency, got transferred to their "very reliable contractors" who wouldn\'t answer their phone all day. My husband ended up trying a few things with the pipes and unplugging them himself, but what\'s the use of an emergency number when nobody answers and there\'s no other way to get help?
Two months ago they turned up at our door unannounced for a viewing since we\'re meant to leave the property early December. Our contract states that viewings will start a month before the end of our contract and that we will be advised at least 24 hours in advance. We refused them entry.
Yesterday, we got an email advising us of a viewing today at 12pm. It\'s going to be 1pm, nobody has turned up, nobody has told us the viewing has been cancelled and I\'ve just phoned asking for Lauren Wiles who\'s sent me the e-mail yesterday, but she\'s on holiday until the end of the month... Someone else used her e-mail account and can\'t be reached by phone at the minute... Nobody can tell me if anybody will come for a viewing or not.
What agent could do to change your mind?
Hummmm, do their job!