From the beginning, when I contacted him after seeing an online advert for the flat, to the collection of keys on the day we moved in, Paul has been a model of professionalism and friendly, approachable courtesy. He rescheduled our initial viewing at very short notice, managing to fit us in between appointments, and answered whatever questions we had promptly and politely. He was very reassuring when the credit checking procedure took longer than expected - this could have been worrying, but Paul\'s regular updates were very helpful. He also provided smooth financial processing of all upfront fees, and emailed detailed records of receipts and contracts immediately. We have been very impressed by the way he has handled the whole thing and wouldn\'t hesitate to recommend him and The Property Lounge to anyone looking to rent. In over 20 years of renting private accommodation, I havent met that many letting agents who have provided this level of attention to getting things right. He sticks out from the crowd.