Thank you for your review and I am sorry you feel that the level of service provided has been unsatisfactory. I have had a chance to review the information you have stated and respond accordingly:

I understand that the delay with the referencing was due to yourself providing the incorrect information on the reference application. A member of our team highlighted the error to you & corrected it on your behalf in order to help speed the process up.

Your statement that you had to book an Airbnb as the flat wasn’t ready on time is also factually incorrect. May I take the opportunity to remind you that you were offered the option to move into the property the previous weekend, however, emailed us to advise that it works better for you to wait the week! This was therefore your choice to delay the move in to suit you.

With regards to your phone call to the office concerning collecting the keys in which you say a member of the team shouted at you is also incorrect. May I remind you that we informed you that the letting dept closed at 12.00, however we could stay late an hour if it helped you but this was unacceptable to you. We then offered to have a member of the team meet you in the office from 8am on the Friday, however, this was also unacceptable to you. We also offered the option to come to your place of work in order to go through the paperwork on the Friday if our diary allowed for it, however, you confirmed that you would in fact be able to come in during the day after all.

With regards to your comments about us expecting you to carry out repairs yourself is also incorrect. For instance, when viewing the property you had seen that the bathroom consisted of a bath and shower mixer hose with no shower attachment attached to the wall. You then asked a few days prior to moving in if the landlord would install a shower and were informed that the property was being rented as is and how you originally viewed the property.

To confirm, Wyatt Hughes do not manage the tenancy and your landlord had cleaned and prepared the property in readiness for your move in.

So another update; we moved in the flat yesterday. The bulbs are not working, the place is not being cleaned at all, we don’t even know where the boiler is... Such an unprofessional company. Do not recommend!