I refer problems to Andy for continuity but the small team are always familiar with current issues and work together to sort problems out. They always return calls promptly and have a series of fairly priced people who will attend straight away when maintenance is required. This has been important as the current market has meant that a new tenant is found by Leaders usually on day 1 of advertising. A quick turnaround is therefore important. Leaders ensure that tenants comply with their contracts and that landlords fulfill their repair responsibilities.