Absolutely terrible organisation!! I was paying them management fees but have no idea what they were taking money from me for! They were late every month in collecting rent, only chasing the tenant when I chased them. I later realised that the tenant had actually paid in time but Outlook were holding the money in their account!!!
I asked them not to do any work in the house without contacting me first, however they did not listen. They did work on the house, charged double the price and the work was of a very low standard. They claimed they had changed a panel on my door and charged me £200, I later realised they had simply covered it with a peice of plastic!!!!!! They claim lots of unneccesary charges which they only refund if you put on a fight - even then you will get 10% of it back as they like to put extra charges for having your money in their account!
They charge you for visiting your property for checks but they hardly do them and they claim nothing is wrong with the property. However you only find out the truth if you visit the property yourself!
They do not respond to calls/emails and when you do get hold of them they claim they have never received your email even though it is clearly in your sent items and the address is exactly the same! They speak to you like you are rubbish, are extremely rude and arrogant. Needless to say I will never be using their services again.
I would like advise everyone to be away and stay away from Outlook!!