0% sales valuation accuracy
0% sales fee satisfaction
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Nov 05,2019
Nov 05,2019
1
people found
this helpful
this helpful
Robsons Northwood. Worst Property Management Team.
I was a tenant at a property in Northwood which was managed by the letting agent, Robsons Northwood. When I moved into the property, there was no heating, no hot water, the carpets were soaking wet, the place was damp and dirty. The Checkin company even advised me not to sign the report and the only positive for me was that when I checkout "I couldn't leave the property in a worse state". I spoke with Shirley Wells, a Director who was extremely helpful and organised all the issues to be rectified. This was a lengthy process and I had to make numerous calls. Although Robsons had helped me to receive compensation for the issues, it was by no means fair that the money was deducted from the Landlord. After all they were responsible as Managing Agents to ensure the property was ready. Some way through my tenancy, Robsons had hired external Property Management to "manage". A complete shambles. I had to call them to remind them that gas checks were outstanding. I had to chase email requests with phone calls before any action was taken. At the end of my tenancy, it was a nightmare experience. They delayed sending the checkout report to myself and the Landlord even though I checked with the company and Robsons had the report for 4 working days before it was sent out. They did not release my deposit even though myself and the Landlord had released the checkout report as satisfactory. It took four weeks to complete the transaction. They deducted the Checkout Report Fee which I do not dispute. However they did not notify me of the amount nor when the monies would be transferred to my account. The Property Management Team were not helpful at all, they were rude and eventually did not answer my emails nor my phone calls. I would never use them again.
The 1 star rating is for the Director but unfortunately that's the only positive I can rate on for this Agent.
I was a tenant at a property in Northwood which was managed by the letting agent, Robsons Northwood. When I moved into the property, there was no heating, no hot water, the carpets were soaking wet, the place was damp and dirty. The Checkin company even advised me not to sign the report and the only positive for me was that when I checkout "I couldn't leave the property in a worse state". I spoke with Shirley Wells, a Director who was extremely helpful and organised all the issues to be rectified. This was a lengthy process and I had to make numerous calls. Although Robsons had helped me to receive compensation for the issues, it was by no means fair that the money was deducted from the Landlord. After all they were responsible as Managing Agents to ensure the property was ready. Some way through my tenancy, Robsons had hired external Property Management to "manage". A complete shambles. I had to call them to remind them that gas checks were outstanding. I had to chase email requests with phone calls before any action was taken. At the end of my tenancy, it was a nightmare experience. They delayed sending the checkout report to myself and the Landlord even though I checked with the company and Robsons had the report for 4 working days before it was sent out. They did not release my deposit even though myself and the Landlord had released the checkout report as satisfactory. It took four weeks to complete the transaction. They deducted the Checkout Report Fee which I do not dispute. However they did not notify me of the amount nor when the monies would be transferred to my account. The Property Management Team were not helpful at all, they were rude and eventually did not answer my emails nor my phone calls. I would never use them again.
The 1 star rating is for the Director but unfortunately that's the only positive I can rate on for this Agent.
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Latest Reviews
5th Nov 2019
reviewed by 'Helen'
Opening Hours
Address
Robsons
53 Green Lane
Northwood,London
Greater London
HA6 3AE
01923 835355
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Robsons Northwood. Worst Property Management Team.
I was a tenant at a property in Northwood which was managed by the letting agent, Robsons Northwood. When I moved into the property, there was no heating, no hot water, the carpets were soaking wet, the place was ...
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