The agents were completely unprofessional and unforthcoming. They use bullying and aggressive tactics to get you to agree to their terms and conditions. I have never met such a rude and disrespectful individual as Mark. They have no concern about the tenants needs and only concerned about getting their commission. I can guarantee that when I come to purchase a house next year I will not be using their services. I hope that anybody considering using them will read this and stay far away. Do not get stuck in a house where they bully you to agree to the Landlords terms such as receiving mail to your property illegally. Despite the fact that it is illegal to receive bank statements to an address where you do not live I was told the alternative is to move out, rather than have the landlord change his address with the bank. Disgusting bullying, stay away.