As landlord of 'Islington' I can verify that the property and furnishings were destroyed by the tenant to the extent that very significant cost had to be incurred to make the property habitable and in a condition to rent out again. There were severe breaches of the terms of contract and all retained deposit money was approved by the TDS adjudicator.

Dear Islington,

I really feel for you, don't hesitate to contact the Property Ombudsman if necessary, they supported my complaint in 2021 and I have received a financial compensation directly paid by Ivy House Residential for the window issue.

I rented a property through Angelou during 2020, I can agree whole heartedly with what Wapping is saying. She uses “contractors” that aren’t registered businesses such as “Shiftys” or “jacks maintenance” and has the dates on the invoices all wrong. She is loved by the people she works on behalf and is against the tenants. Be careful what you say over text as a friendly message will be twisted and used against you when you come to move out. Angelou spends the time you’re in one of her managed homes collecting evidence against you in Order to keep your deposits.

The case is now with the Property Ombudsman and I will let them
judge of the situation, the email correspondence, screenshots, pictures and videos will be reviewed and I am glad to have a third party involved in order to get a neutral opinion. I have been treated badly by the Director of Ivy house Residential and, sadly, I am not the only one, please see reviews on All Agents from her previous company, McQueen property with tenants facing exactly the same issues: unsolved problems, lack of replies, etc...

I also think that’s extremely selfish and disrespectful to deny people’s distress because you didn’t experiment this kind of treatment.

Wow, your review is a bit harsh.
I've both owned and been a tenant in Wapping and Limehouse for 20 years and have always used Angelou as our agent.
I want to be a devils advocate here as I've had the experience of being on both sides of firstly, the tenancy fence and then the landlord fence.

I tenanted a couple of properties in Wapping which were both in old warehouse listed buildings and had F EPC ratings, as I understand it listed buildings are exempt from EPC ratings as little can be done to correct them, you've not mentioned if the building was a listed building, but I can't imagine the building was anything else as a non listed building with an F EPC couldn't be rented out, so if it was that's hardly Angelou's fault is it?

To change windows in a listed building can sometimes take years as its a requirement by law to obtain permission from the heritage society. Again I am assuming that this was a listed building.

In a property I owned in Limehouse I had a disaster, my tenants had to vacate and as the builders were repairing a job they kept discovering more damage caused by other properties above, I specifically recall that I had no leverage over the hotels that the tenants were placed in by the insurance company. If it was that bad why didn't you just terminate your tenancy?

You've stated that you were paying £1148 per month which is unbelievably cheap for Wapping and you were getting a brand new bathroom.

From what I have experienced of Angelou I can say she wasn't the way you are describing her, and I think its unfair to publicly attempt to discredit and destroy her reputation on a public forum, especially in the middle of this covid pandemic, a tad selfish and disrespectful if you ask me.

I will continue to use Angelou as I've never experienced anything of what you are suggesting and all of my tenants have been extremely happy with her level of service and care.