Ivy House Residential
Essex, IG8
4/5, 4 reviews
75% recommended

“I lived in a studio "managed" by Angelou during 15 months.......”

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Nov 04,2020
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By: 'Wapping'
Nov 04,2020
8 people found
this helpful
I lived in a studio "managed" by Angelou during 15 months.Before signing with Angelou, I tried to find reviews online. Since she frequently closes her companies and change their names, I could not really find anything, except a couple of reviews saying that she was extremely unprofessional.

In fifteen months:

-I kindly accepted to vacate my flat 2 weeks to let the contractors work ( didn't get any rent deduction) in order to refurbish the bathroom. Three days before my return, I received an email saying that there was a water leak and I could not live in the flat and that the insurance of my landlord would provide an hotel for two weeks. Actually, it lasted almost two months and I had to change my hotel more than five times because Angelou didn't update me, the Insurance and the emergency accommodation. When I asked Angelou to give me the name of her Manager in order to complain, she replied that she was Free-Lance and she didn't even give me the letting agent redress scheme in order to escalate the problem (legally, it must be on her website but of course, it's not). She became emotional by phone and hung up on me.

-She let the Contractors keep the he parking remote for 8 months as they were supposed to come back to finish something in the bathroom (they never did) and she just forgot that the parking remote was with them, so I could not use my parking place during all this time.

-The EPC rate of this studio is F (which is illegal), without central heating. When I signed my contract, we agreed that the windows would be changed, (double gazed) which could have improved the EPC but nothing has been done. Angelou was supposed to send contractors for the windows but nothing has been done in 15 months, despite my emails asking for updates. .

-In summer, one of the windows opened when I was away, the Concierge managed to (temporary) close it with a plank of wood, I immediately advised Angelou by email, providing pictures, she never replied and I spent the whole summer not being able to open/close the window.

- She tried to charge me 190 Pounds to clean the studio, using a company that she wanted. This company doesn't provide any official quote and their website has not been updated since 2011, which is DODGY.It seems that this company has been dissolved in 2017.

-The Council of Tower Hamlet had to write to Angelou twice (for the bathroom and the windows) to ask her to work properly.

Angelou is unprofessional and unreliable.To make her work, you have to chase her and to contact the Landlord. She gets upset when you do it, pretends that she works and disappears again. She creates a very vicious circle and it's extremely tiring. If you complain, she claims that she is alone and too busy to sit and reply emails, which is not acceptable (she should use emails on her phone like everyone does in 2020).
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Opening Hours
Address

Ivy House Residential
10a Roding Avenue
Essex
Greater London
IG8 8HZ
07546 365 746

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Angelou has managed my property for the past ......”

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Nov 12,2020
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By: 'Laura Morris'
Nov 12,2020
1 people found
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Angelou has managed my property for the past 4 years. I have found her to be very approachable with any issues that have come to light. I would highly recommend her as a managing agent....
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“A big thank-you...”

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Nov 12,2020
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By: 'Sarah Louise'
Nov 12,2020
1 people found
this helpful
A big thank-you to Ivy House Residential who have managed my property for the last 12 years offering a warm and stress free service. During this period i have had continuous occupation and happy tenants; reasonable fees without the aggression of your usual high street agent. ...
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“Satisfied landlord...”

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Nov 11,2020
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By: 'Pat'
Nov 11,2020
1 people found
this helpful
I have employed Angelou for several years to rent my property on a fully managed basis and have been very happy with her service. She is very responsive and has been able to fix issues promptly. Tenants have also had very positive reviews and any ...
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“I lived in a studio "managed" by Angelou during 15 months.......”

Share on :
Nov 04,2020
Minithumbdown
By: 'Wapping'
Nov 04,2020
8 people found
this helpful
I lived in a studio "managed" by Angelou during 15 months.Before signing with Angelou, I tried to find reviews online. Since she frequently closes her companies and change their names, I could not really find anything, except a couple of reviews saying that she was ...
read full review
Was this helpful? Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Ivy House Residential, Essex IG8 8HZ


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