“Stressful never ending nightmare...”
1 Star Review
Oct 29,2019
By:
'Lydia'
Oct 29,2019
Branch: Cardiff, 22 Senghenydd Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 22 Senghenydd Road
Lettings (as a Tenant)
Postcode: CF24
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Just an awful experience renting a house with Horizon. They are so quick to get money off you but never respond to emails about the state of the house. We had kitchen appliances electrocuting us, light bulbs exploding, the floor boards fell in on us, water from the showers would drip down the ceilings into the bedrooms. We would email them and they would either ignore or explain to us how everything was our fault. We had rats within days of moving in and were told this was our fault and they refused to help us. Meanwhile they will do whatever they can to rip money from you, have the audacity to charge a cleaning fee when we arrived to find the house in the most disgusting state. Honestly they made life so stressful, I beg you to find any other agent to go with. They were just so awful.
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