*BEWARE THIS AGENT WHEN YOU\'RE MOVING OUT*
I suppose they were a reasonable agent whilst staying at the property however be VERY, VERY CAREFUL when you move out of the property that there are no outstanding repairs or cleaning to the property however minor because their contractors will charge extortionate amounts to carry out the work. We had professional cleaners come into the property to carry out the cleaning. It was cleaned from top to bottom however the shower screen was still smeared when they had finished. In addition an IKEA sofa cover needed a steam clean. There were a number of othe rvery minor bits of cleaning which we did on the spot (I\'m talking washing powder residue in the washing machine dispenser here!). We were charged £81 for the smeared shower screen and steam clean of the sofa cover which we were told took 4 hours work! The whole property was cleaned by ourselves from top to bottom for £70.
We were also charged £105 labour (not materials) to re-fix a door handle and put up a coat rail - 2 and half hours labour for jobs that would take an hour at the most.
They know they have your deposit money and you will not be able to query this if they produce invoices. The contractors know this is a licence to print money and charge accordingly.
In addition during the tenancy they sent out a warning letter after a neighbour complained about noise coming from our property . This was despite the fact that they did not know who the complainant was, they did not take any details of when the incident happened, and they made no effort us to contact us to establish the veracity of their claim before sending out their warning letter. This is really quite a basic and unprofessional error.
They are an unethical landlord and to be avoided at all costs.